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Special characters are not shown in compare document report in Acrobat X

Jul 30, 2012 10:51 PM

Categories: Windows, Macintosh

Hi All,

 

I have a pdf document which is having some special characters like üὄ. Now I have updated the document with few corrections and while compare document in Acrobat X special characters are not shown in the report.

 

Can any one please look into this and give suggestion.

816 Views   5 Replies   Latest reply: LoriAUC, Aug 2, 2012 6:31 AM
 
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  • Steve Werner
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    1. Steve Werner,
    Jul 31, 2012 6:31 AM   in reply to pmg~
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    pmg~

     

    You are not addressing Adobe. We are Acrobat users who are using our knowledge to try to help. Can you provide a screen shot of what you are seeing. Does this happen in only one document comparison, or is it repeatable? What platform are you using?

     
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  • pmg~
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    2. pmg~,
    Aug 1, 2012 1:18 AM   in reply to Steve Werner
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    Hi Steve,

     

    Thanks for your reply.

     

    Platform - PC

    Application - 3B2 and Acrobat 9

     

    So far we have seen this kind of issue in only one document. In the below screenshot you can see 2 pdf files, the right side one is my MS pdf and the left side one is the exported pdf from 3B2 application both the files having the special characters such as . I just did the text comparison however both   and  is missing in the exported pdf but the reports shown the changes for  characters only wherever the  charactes is missing the report not shown the changes properly(See highlighted in yellow).

     

    Screen shot 2012-08-01 at 1.43.50 PM.png

     

    Please let me know if you need more deatails.

     
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  • Steve Werner
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    3. Steve Werner,
    Aug 1, 2012 6:31 AM   in reply to pmg~
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    There are no controls in the Compare Document feature which should be causing such a result, that I know of.

     

    To report a bug (which this could be), it would have to be reproducable.

     

    I'm a little confused about the application version you're on. In the title, you said Acrobat X. In your most recent reply, you said Acrobat 9.

     

    If you can demonstrate a reproducable error in Acrobat X, it could be reported, so it could be fixed in Acrobat X or a later version.

     
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  • LoriAUC
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    4. LoriAUC,
    Aug 1, 2012 11:19 AM   in reply to pmg~
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    It looks like when your 3B2 application is generating the PDF, the fonts aren't embedded. Then, when you open the file on you system, you're experiencing font substitution. To check this, look under File > Document Properties and check setting under the Font tab.

     

    Also, when you compare the PDFs are you selecting "Reports" in the Document Description area of the Comparison Dialog?

     
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  • LoriAUC
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    5. LoriAUC,
    Aug 2, 2012 6:31 AM   in reply to LoriAUC
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    This is the same issue mentioned in your discussion Document compare is not capturing the changes perfectely - which has been indentified as a bug.

     
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