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jayhash
Currently Being Moderated

"Adobe Flash Player Install Manager failed to quit" Error when logging off Mac

Jul 20, 2012 4:38 PM

Tags: #error #macintosh #adobe #flash #flash_player #force_quit #quit #install_manager #logoff #failed_to_quit

Hi there,

 

I recently upgraded my office to the newest version of Flash Player for Mac, and a new problem has cropped up with some of the computers I have installed it on.

 

When attempting to log off, users are getting the info box "Adobe Flash Player Install Manager failed to Quit" and have to close the window, open the force quit prompts, select the Adobe Flash Player Install Manager, force it to quit, then they can log out. And this is not a one time occurrence. Is there some type of setting that needs to be disabled to prevent this from occurring? I surmise that this is some fault in the Adobe Install Manager residing in the Utilities folder and running at launch, but if that's there to keep track of when new updates are available, I'd like to not disable it on all the machines. Can someone elucidate me as to what the problem is with the program?

 

Thanks,

 

JYH

 

Screen Shot 2012-07-20 at 4.37.57 PM.png

 
Replies
  • Currently Being Moderated
    Jul 20, 2012 4:39 PM   in reply to jayhash

    Moving this discussion to the Installing Flash Player forum.

     
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  • Currently Being Moderated
    Jul 21, 2012 7:47 PM   in reply to jayhash

    jayhash,

     

    We're seeing this as well.  I started a discussion on the MacEnterprise ListServ:

     

    http://lists.psu.edu/cgi-bin/wa?A2=ind1207&L=macenterprise&T=0&O=D&P=2 55547

     

    I contacted Adobe under our Gold support plan but didn't get a call back.  With a few more people reporting it I feel more confident calling back.

     

    - Patrick

     
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  • Currently Being Moderated
    Jul 21, 2012 9:35 PM   in reply to jayhash

    You may also try filing a bug report at https://bugbase.adobe.com/

     

    Post the bug URL back here in the forum, so other users can vote on it.

     
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  • Currently Being Moderated
    Jul 25, 2012 11:41 AM   in reply to jayhash

    jayhash and Pat Willener,

     

      I've submitted a bug to Adobe's bugbase, number 3295751.  Vote early and vote often to hopefully raise the visibility of this bug.

     

    https://bugbase.adobe.com/index.cfm?event=bug&id=3295751

     

    - Patrick

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Jul 25, 2012 12:33 PM   in reply to Patrick Fergus

    Hi Partick and Jayhash, thanks for bringing this to our attention and adding this bug.  I'm going to ping our installer engineering team and I'll let you know what they have to say.

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Jul 25, 2012 12:54 PM   in reply to Chris Campbell

    Thanks Chris.  Could you ask them a few questions for me?

     

    - Is the Mac silent updater intended to function without a user logged in?  In theory could I install FP 11.3 on a Mac, restart it (to load the LaunchDaemon), leave it at the login window for a year, log in, and have a current version of FP?

     

    - The Adobe Flash Player 11.3 Administration Guide says the following:

     

    "If background updates are enabled, the task or LaunchDaemon check for an update once every 24 hours. However, if no network or internet connection is available at the time of the check, the check occurs again every hour until a connection is detected. After the next successful check, another check does not occur for 24 hours."

     

    The launch interval in /Library/LaunchDaemons/com.adobe.fpsaud.plist is listed as:

     

    <key>StartInterval</key>

    <integer>3600</integer>

     

    StartIntervals are expressed in seconds, so 3600s / 60 s/m = 60m.  In other words, the updater is checking every 60 minutes.  Is this intentional?  Every 24 hours would be a StartInterval of 86400.

     

    Thanks,

     

    - Patrick

     
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  • Currently Being Moderated
    Jul 30, 2012 7:47 AM   in reply to jayhash

    Adobe has evaluated and reproduced this bug and says the following:

     

     

    > Hi,

    >

    > Thank you very much for your report. We already reproduced

    > the issue with the latest FP version(11.3.300.268). It is

    > appreciated that anyone who encounters this problem give it

    > a vote. We will adjust its priority accordingly.

     

     

    The priority of the bug was decreased from 3 ("High") to 2 ("Medium").

     

     

    - Patrick

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Jul 30, 2012 6:36 PM   in reply to Patrick Fergus

    Hi Patrick,

    I changed the priority of the bug back to 3.  I'm also clarifying the status and will let you know more asap.

     

    As for the behavior, if it's similar to Windows (I'll double check) then yes, this should work without a user logged in.  In addition, on Windows the service starts up every hour, but will immediately shut down and will only go out to the net once per day.

     

    Chris

     
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  • Currently Being Moderated
    Jul 31, 2012 7:03 AM   in reply to Chris Campbell

    Chris,

     

      Thanks for the update.

     

    - Patrick

     
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  • Currently Being Moderated
    Aug 21, 2012 9:29 PM   in reply to Chris Campbell

    Chris,

     

      Flash Player 11.4 is now out and claims to fix the issues noted in this thread.  Can you confirm this and confirm that FP should be updating while noone is logged in?

     

    Thanks,

     

    - Patrick

     
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