Adobe Community: Creative Cloud Trial: Photoshop asking for serial

Currently Being Moderated

1. Jeff A Wright,

Jul 24, 2012 11:18 AM in reply to Cevouk

Report

You shoud have the option to either try the software or install using your serial number. Was it already installed previously in trial mode?

|

Mark as:

Currently Being Moderated

2. tomsaunders99,

Jul 31, 2012 1:48 AM in reply to Jeff A Wright

Report

Hi.

I'm also having this problem and nothing will open. I don't have a serial and it won't activate my apps. I can't do any work. Please help!

Tom

|

Mark as:

Currently Being Moderated

3. Jeff A Wright,

Jul 31, 2012 7:58 AM in reply to tomsaunders99

Report

What error message do you receive when you try to sign into activate your applications? Which operating system are you using? What have you tried so far to resolve your difficulties?

|

Mark as:

Currently Being Moderated

4. Kapil Malik,

Aug 31, 2012 3:39 PM in reply to Cevouk

Report

Hi Cevouk,

I dont know which operating system you are working on so i am giving you some steps windows and MAC OS:

Windows:

In windows 7 navigate to following location:

/windows/system32/drivers/etc

1. look out for "Hosts" file

2. Open it with notepad

3. Check if you have any entry for Adobe

4. Remove the entries and try again launching any product from CS6

On Windows XP navigate to following location:

\windows\system32\drivers\etc

1. look out for "Hosts" file

2. Open it with notepad

3. Check if you have any entry for Adobe

4. Remove the entries and try again launching any product from CS6

Mac:

1. Please click on "Go" and navigate to /private/etc

2. Open "hosts" file and check out for any entries for Adobe.com

3. Remove the entries and save the file

4. try again launching any product from CS6

Thanks

Kapil Malik

|

Mark as:

Currently Being Moderated

5. TFinTimo,

Oct 8, 2012 12:45 PM in reply to Kapil Malik

Report

I have same broblem. Host file is clear, no any entries on "Hosts" file.

Software activation work some Creative Cloud membership programs like Dreamwiever ( start program -> login Adobe account to get softeware activation ) and some not.. ( Photoshop & Acrobar X Pro )

Adobe Acrobat X Pro and Photoshop ask login Adobe Id, after that its try to activate software on Adobe.. After about 30 second, program just start to ask serial number.. look like Adobe cloud server fail to give correct serial number ?

Photoshop and Adobe Acrobat X Pro are latest version ( dowloaded direclty on Creative Cloud membership program downloader )

Why some Creative Cloud membership programs get activation code right away on Adobe and some programs just keep going to Trial mode after Adobe server file to give access to use program ?

How can i activate correclty all Creative Cloud membership programs ? Now Adobe server fail to give programs licence access to start and just turn program to trial mode and ask serial number.

Windows 7 ( fin ), 64-bit. There is nothing to do on Host file if some activation work alrady..

|

Mark as:

Currently Being Moderated

6. Kapil Malik,

Oct 8, 2012 12:49 PM in reply to TFinTimo

Report

Hi TFinTimo,

if i am getting it correctly some of your creative cloud products are activated and working fine. however Acrobat and Photoshop ask for a serial number?

What is the Language of your OS and the Language you have selected in Creative cloud "Prefrences"

Thanks

Kapil Malik

|

Mark as:

Currently Being Moderated

7. TFinTimo,

Oct 8, 2012 1:00 PM in reply to Kapil Malik

Report

Good point !!

OS and Photoshop are Finnish versions.

I didint find Prefrences on https://creative.adobe.com/ site.. but i fear Language settings is English now.. how can i check Creative cloud "Prefrences" ?

|

Mark as:

Currently Being Moderated

8. Kapil Malik,

Oct 8, 2012 2:07 PM in reply to TFinTimo

Report

Hi TFinTimo,

To check Creative cloud "Prefrence" please open Adobe application Manager and click on the following:

|

Mark as:

Currently Being Moderated

9. Privatix,

Oct 10, 2012 6:27 AM in reply to Kapil Malik

Report

Preferences language settings is: Finnish, Acrobat X Pro and Photoshop language is Finnish.

Still no sucsefull activation. Programs still ask serial numbers.

|

Mark as:

Currently Being Moderated

10. Kapil Malik,

Oct 10, 2012 7:07 AM in reply to Privatix

Report

Hi Privatix,

Please let me know your adobe Id you are using to login for Creative cloud.

Also can you please login to https://creative.adobe.com and login with your Adobe Id and Password and click on the following :

Please let me know how much space you see in your account. Mine is showing 20 GB as you can see in the screenshot above.

Thanks

Kapil Malik

|

Mark as:

Currently Being Moderated

11. TFinTimo,

Oct 10, 2012 7:16 AM in reply to Kapil Malik

Report

Hey again, adobe id is: telaranta@gmail.com. Disk space is same what you

have.

I just unistall everything and after that i rename all settings folders

behind appData and programs / common files..

Preference language is now: English International.. i try install programs

again, let see whats happen..

2012/10/10 Kapil.Malik <forums@adobe.com>

**
Re: Creative Cloud Trial: Photoshop asking for serial
created by Kapil.Malik <http://forums.adobe.com/people/Kapil.Malik> in *Creative
Cloud Download & Install FAQ* - View the full discussion<http://forums.adobe.com/message/4763427#4763427

|

Mark as:

Currently Being Moderated

12. Kapil Malik,

Oct 11, 2012 11:29 AM in reply to TFinTimo

Report

Hi TFinTimo,

did you got it resolved after changing the language?

Thanks

Kapil Malik

|

Mark as:

Currently Being Moderated

13. TFinTimo,

Oct 11, 2012 12:29 PM in reply to Kapil Malik

Report

Yes, I did, thanks to you!

2012/10/11 Kapil.Malik <forums@adobe.com>

**
Re: Creative Cloud Trial: Photoshop asking for serial created by
Kapil.Malik <http://forums.adobe.com/people/Kapil.Malik> in *Creative
Cloud Download & Install FAQ* - View the full discussion<http://forums.adobe.com/message/4767260#4767260

|

Mark as:

Currently Being Moderated

14. Kapil Malik,

Oct 11, 2012 12:35 PM in reply to TFinTimo

Report

You are Welcome

|

Mark as:

Currently Being Moderated

15. AliciaMarieLiv,

Oct 15, 2012 10:49 AM in reply to Cevouk

Report

I was having the same issue too, found out that my host file was messed up! Here's a link to clear everything up if the host file is your issue

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html

Whenever I typed in my adobe id it directly took me to serial number acitvation instead of saying Creative Cloud membership activated! If it's your host files I would follow step three on that link and reset your default host files (there's a link for them to automatically do that for you too on there).

Hope it works! I understand the frustration after spending two days on uninstalling and reinstalling photoshop and illustrator!!

|

Mark as:

Creative Cloud Download & Install FAQ

Creative Cloud Trial: Photoshop asking for serial

Jul 21, 2012 11:00 AM

More Like This

Incoming Links

Bookmarked By (0)

Answers + Points = Status