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Derry K
Derry K
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No "capable video play module" with HD 4000

Jul 30, 2012 6:01 PM

My version of this frequent problem doesn't seem to be published in the forum. I have a Vaio Z 2012 version, which has Intel HD 4000 graphics and no others. I get the "no capable video play module" whenever attempting to run Premiere Pro CS4.

 

Running as administor using right-click does not help; neither does changing compatibility settings to run as administrator. Video driver is current.

 

Adobe tech support says that my computer does not support OpenGL, based on the fact that PP6 does run with the default Microsoft VGA driver. (Don't suggest that as a solution to the problem; that driver doesn't support my external display). Sony had me reinstall the video driver, but other than that has no suggestions. Intel's website says that the HD 4000 supports OpenGL 3.3; Adobe's website says PP6 only needs OpenGL 2.0, so that should be okay.

 

I knew that I would not get Mercury acceleration with this computer, but it's hard to believe that there could be a modern computer on which Premiere Pro doesn't run at all. Any suggestions?

 

Thanks.

2150 Views   12 Replies   Latest reply: Possum VA, Aug 13, 2012 10:27 PM
 
Replies
  • ComputerNovice25
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    1. ComputerNovice25,
    Jul 30, 2012 6:27 PM   in reply to Derry K
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    Have you checked Intels website to see if you have the most up to date driver. I realize you said that you installed the driver again but sometimes windows doesn't find the most up to date driver even though it's supposed to. Also my other question is what is your screen resolution running at currently? The reason I'm asking is because in the past I have seen changing the screen resolution fix the issue you desribe.

     
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  • Todd_Kopriva
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    2. Todd_Kopriva,
    Jul 30, 2012 8:17 PM   in reply to Derry K
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    See this:

    http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modul es.html

     
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  • Derry K
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    3. Derry K,
    Jul 30, 2012 9:57 PM   in reply to ComputerNovice25
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    Thanks, ComputerNovice25. I used Intel's website tool to check the status of my driver; it says I have the most recent one. Your screen resolution idea was an interesting possibility, but I changed from the external display's native 1920x1200 to 1680x1050 and 1440x900. I also tried using the laptop's LCD panel at 1920x1200. No change in behavior.

     

    I would be interested to hear if anyone with the 2012 Vaio Z, or anyone using HD 4000 graphics, is able to run Premiere Pro CS6.

     
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  • Derry K
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    4. Derry K,
    Jul 30, 2012 9:58 PM   in reply to Todd_Kopriva
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    Thanks, Todd_Kopriva. I did find that Adobe document a while back. As I mentioned, Run As Administrator didn't help me. The other two options aren't applicable, since I don't have Switched Graphics.

     
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  • Derry K
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    5. Derry K,
    Jul 31, 2012 8:57 AM   in reply to Derry K
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    A correction -- I realize that in my earlier message I said "Premiere Pro CS4". It is CS6, not CS4, that won't run on the Vaio Z 2012. Sorry about that.

     
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  • John T Smith
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    6. John T Smith,
    Jul 31, 2012 9:50 AM   in reply to Derry K
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    According to other messages I have read, CS6 will often REQUIRE a graphics card update... so if your card/chip does not have a compatible update, you are not going to be able to run CS6

     
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  • Derry K
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    7. Derry K,
    Jul 31, 2012 9:51 PM   in reply to John T Smith
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    John T Smith wrote:

     

    According to other messages I have read, CS6 will often REQUIRE a graphics card update... so if your card/chip does not have a compatible update, you are not going to be able to run CS6

     

    Thanks. I'm not surprised. I'm going to try out the Intel forum and see if there's an update in the works.

     
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  • Possum VA
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    8. Possum VA,
    Aug 13, 2012 2:07 AM   in reply to Derry K
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    I have a Sony Z running the Intel HD 3000. Based on my experience the only options today are:

     

    1) Using the PMD when you want to use Premiere Pro

    2) Uninstall Sony Intel/ATI driver and install Intel's HD 4000 driver

     

    Based on comments and notes about systems with ATI switchable graphics, it appears Premiere Pro will only accept the discrete GPU.

     

    Kevin

     
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  • Derry K
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    9. Derry K,
    Aug 13, 2012 4:42 PM   in reply to Possum VA
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    Thanks, Kevin. That is interesting. Regarding your (1), I have a PMD on order and will be interested to see if Premiere Pro runs when I'm using it.

     

    Regarding (2), I'm running HD 4000 graphics (this is the 2012 SVZ version of the VAIO Z), and the Sony-provided driver reports a manufacturer of "AMD" and a version of 8.961.1.0. Are you saying that there is a different, HD-4000-only driver that I can install? Where do I get it? The Intel website claims that I have the latest driver.

     

    Although it is somewhat painful, I'm not averse to switching drivers when I want to run Premiere Pro.

     

    Derry

     
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  • Possum VA
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    10. Possum VA,
    Aug 13, 2012 8:21 PM   in reply to Derry K
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    To use Premiere Pro with Intel graphics you need to:

     

    1) Uninstall the Sony drivers (look for "ATI..." in uninstall menu)

    2) Download and install Intel's drivers @ http://intel.ly/Pfx7uI (select the right driver for your OS)

     

    When you receive the PMD, you'll need to install the Sony drivers but you'll only be able to use Premiere Pro with the PMD connected.

     
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  • Derry K
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    11. Derry K,
    Aug 13, 2012 10:19 PM   in reply to Possum VA
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    You nailed it! My Premiere Pro CS6 works on the VAIO Z 2012 with Intel's driver version 8.15.10.2761 available on its website (as opposed to the 8.15.10.2712 that is included in Sony's AMD/Intel driver combination). I wonder if Sony will update its driver anytime soon.

     

    Thanks very much for the help, Kevin.

     

    Derry

     
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  • Possum VA
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    12. Possum VA,
    Aug 13, 2012 10:27 PM   in reply to Derry K
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    I think the issue is with Premiere Pro. Both Sony Vegas Pro 11 and Avid Media Composer 6 work fine with the Sony Intel/ATI combo drivers installed with Intel graphics running.

     

    Based on posts related to BIOS switchable ATI graphics, I don't think Adobe will be addressing this anytime soon.

     

    We're stuck with an awesome laptop that has so-so Premiere Pro performance (Interl drives) or pretty-good but tethered only quirks (PMD with Sony drivers).

     
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