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SeriousErrorHasOccured
SeriousErrorHasOccured
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Install Adobe updates via WSUS and ignore UAC restrictions

Jul 24, 2012 10:58 PM

Hi

 

My company has currently set new UAC security settings but we have an issue where we are not able to update Adobe products because UAC stops it, UAC also does not prompt for elevation it just out right blocks updates.

 

We really need a way to either allow the updater to run/install past the UAC restrictions OR find a way to distribute adobe updates via WSUS if it's possible

 

Thanks

6007 Views   10 Replies   Latest reply: DCourtel, Apr 4, 2013 9:52 PM
 
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  • SeriousErrorHasOccured
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    1. SeriousErrorHasOccured,
    Jul 29, 2012 9:26 PM   in reply to SeriousErrorHasOccured
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    No one can help me on this issue? Is there really no way to contact Adobe directly with problems? I hate using this forum

     
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  • Subrato Namata
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    2. Subrato Namata,
    Jul 30, 2012 12:59 AM   in reply to SeriousErrorHasOccured
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    Hi,

    Can you answer the following,

    1. Are you able to install other WSUS updates (other than Adobe Acrobat and Reader) ?

    2. Also can you share the CCM logs (UpdatesHandler.log) file at the clients machine ?

     
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  • Test Screen Name
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    3. Test Screen Name,
    Jul 30, 2012 3:07 AM   in reply to SeriousErrorHasOccured
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    I'd expect a corporate to have a support contract with Adobe. Check with your licensing people to see what you have.

     
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  • SeriousErrorHasOccured
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    4. SeriousErrorHasOccured,
    Jul 30, 2012 8:57 PM   in reply to Subrato Namata
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    I am not sure what you mean, I am able to install all updates from Microsoft through WSUS. I read something about being able to install an Adobe add-on or something like this to enable WSUS to download updates for Adobe and distribute them this way. This would save on network traffic and downloads, considering there are so many Adobe updates, it would be nicer to download them once and distribute. Otherwise how do big networks send out Adobe updates if they update it at all?

     

    I am not sure where the updateshandler.log is stored as searching the entire drive did not display anything. Something that might help is that some PCs use Adobe acrobat 8 and some use acrobat 10.

     
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  • Test Screen Name
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    5. Test Screen Name,
    Jul 31, 2012 6:36 AM   in reply to SeriousErrorHasOccured
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    Have you looked through the Enterprise Deployment Resources? (There's also an Enterprise Deployment Forum which might be a better match).

     

    If that doesn't help, you wrote: "I read something about being able to install an Adobe add-on or something like this" - this is pretty vague, what did you read - what is the URL?

     
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  • Subrato Namata
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    6. Subrato Namata,
    Jul 31, 2012 10:54 AM   in reply to SeriousErrorHasOccured
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    So you are able to install all updates from Microsoft from WSUS. What I wanted to know, if you could also install any Non Microsoft updates??

    This information is required so as to ensure that your client is capable of installing any Non MS updates too. I have tried Acrobat and Reader 10.1.3 on my Win 7 clients with UAC On. And there does not seem to be any issue.

     

    UpdatesHandler.log file can be found under, C:\Windows\<<System32 or SysWow64>>\CCM\logs

     
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  • SeriousErrorHasOccured
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    7. SeriousErrorHasOccured,
    Aug 16, 2012 6:09 PM   in reply to Subrato Namata
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    I can install all Microsoft updates from WSUS, I've read articles about being able to do it and ways to set it up, but I thought it would be best to come straight to the Adobe forum and get idea/answers from people that had experience doing this.

     

    Disregard UAC for now, apparently our proxy was being worked on at the time I was having the update errors.

     

    I just wanted to know if it was possible, if Adobe had an official extension for WSUS but seems like they do not from the replies I have received.

     
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  • brogers_1
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    8. brogers_1,
    Aug 16, 2012 6:36 PM   in reply to SeriousErrorHasOccured
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    Start with the available documentation:

    • Admin guide: describes deployment methods
    • Pref ref: describes a subset f configurable options.
    • Updater guide: describes Updater/UAC behavior, but is this an issue if you install as an admin using one of the methods described in the admin guide?

     

    http://www.adobe.com/go/acrobatitinfo

     

    Ben

     
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  • Roel Janssens
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    9. Roel Janssens,
    Sep 24, 2012 4:53 AM   in reply to SeriousErrorHasOccured
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    I'm looking at the same thing, distribute all Adobe updates with WSUS without using SCCM/SCUP (that's too expensive).

     

    I did find Local Update Publisher for WSUS, maybe that is our solution?

     

    http://sourceforge.net/projects/localupdatepubl/files/

     
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  • DCourtel
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    10. DCourtel,
    Apr 4, 2013 9:52 PM   in reply to SeriousErrorHasOccured
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    Hi, in our company, we're using Wsus Package Publisher (http://wsuspackagepublisher.codeplex.com/). This allow you to publish Non-Microsoft updates or applications to your Wsus server. It is compatible with Wsus 4.0 (Wsus on Server 2012).

     
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