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Chippee1491
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Lightroom 4 Trial - trouble with download

Jul 29, 2012 4:35 PM

Can't get past the login information. I enter my login info and it keeps kicking me back to the download page. Am I missing something?  I have not had this kind of trouble in the past.

 
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  • Currently Being Moderated
    Jul 30, 2012 1:49 AM   in reply to Chippee1491

    Could it be a browser plug-in or pop-up blocker that's preventing the download?

    Alternativly, you could try using a different browser and see if that helps.

     

    The Lightroom Trial is a simple download thats managed by the browser. What Browser/OS are you using?

     
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  • Currently Being Moderated
    Jul 31, 2012 12:29 AM   in reply to Chippee1491

    Are you able to Sign-in to Adobe.com.On any page, not just the download page. If yes, then let's do the following:

     

    1. Sign-in to LightRoom downloads page.

    2. Click http://trials2.adobe.com/AdobeProducts/LTRM/4/win32/Lightroom_4_LS11.e xe

     

    If you're unable to Sign-in, then the issue is probably not with LR but your Adobe account. Let us know if this works.

     
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  • Currently Being Moderated
    Jul 31, 2012 9:59 AM   in reply to Chippee1491

    For account related inquiries you will want to contact our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

     

    Which web browsers did you try utilizing to initiate the download of Photoshop Lightroom?

     
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  • Currently Being Moderated
    Jul 31, 2012 10:59 AM   in reply to Chippee1491

    It maybe worthwhile to try Chrome prior to contacting our support team.  Often if there is a conflicting toolbar or add-on it maybe installed in all of your currently installed browsers.

     
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