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steve 22223
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Upgrade from Muse to Creative Cloud

Jul 28, 2012 6:42 PM

Upgrade from trial muse to creative cloud. When opening Muse get message trial has expired. Hit continue button and enter Adobe id, email and password and get message. An unexpected error occurred processing your request. Please try again later. Have tried several times with no luck.   
418 Views   3 Replies   Latest reply: Abhishek Maurya, Aug 1, 2012 12:50 PM
 
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  • David__B
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    1. David__B,
    Jul 31, 2012 9:49 AM   in reply to steve 22223
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    Hi Steve 22223,

     

    Please try uninstalling the trial of Muse and reinstalling through the Adobe Application Manager

     

    The uninstaller should be listed

     

    on Mac OS

    1. Double-click your hard drive.

    2. Go to Applications > Utilities > Adobe Installers.

     

    on Windows

    1. Click Start > Control Panel.

    2. Click Programs and Features.

     

    To reinstall Launch Adobe Application Manager from

     

    Applications Folder on Mac or the Start Menu on Windows.

     

    I'm moving your post to the Muse specific forum should you need further assistance.

     

    -Dave

     
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  • steve 22223
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    2. steve 22223,
    Jul 31, 2012 11:53 AM   in reply to David__B
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    I have tried that and get the same message. I tried removing with creative suite cleaner tool and windows uninstall  . Have removed and installed several times with no luck. Talked to help on phone and changed name of caps folder in program files , but still get same message.They were to get back to me , but haven't heard anything yet.

     
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  • Abhishek Maurya
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    3. Abhishek Maurya,
    Aug 1, 2012 12:50 PM   in reply to steve 22223
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    Hi,

     

    You should try the troubleshooting steps posted in this thread,

    "An unexpected error occur processing your request." when launching Muse.

    - http://forums.adobe.com/thread/987242?start=36

     

    Refer to the Zak's post # 36.

     

    Regards,

    Abhishek Maurya

     
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