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AIR SDK with ActionScript Compiler 2.0 (READ ONLY)

Zuvuya Muziektheater

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Air update fails for Adobe Community Help app

Aug 16, 2012 9:17 AM

Hi,

Everytime I open Adobe Audition Help I get a popup telling me Adobe Air has an update for me to install:

Installed: 2.5.1.17730

Update: 3.3.0.3670

Everytime it fails to install saying I need to contact the administrator. Well, that´s me . Does anybody know what to do?

Kind regards,

Charles

794 Views 4 Replies Latest reply: Zuvuya Muziektheater, Aug 16, 2012 1:25 AM

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1. Mark Nichoson,

Aug 14, 2012 2:22 PM in reply to Zuvuya Muziektheater

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Hi Charles: have you tried manually updating the AIR runtime via adobe.com's download page? http://get.adobe.com/air/

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2. Zuvuya Muziektheater,

Aug 15, 2012 3:33 AM in reply to Mark Nichoson

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Hi Marc,

Thanks for your reply. I had not, but have now. This hasn´t helped though:

I tried to execute the installer as is, as an administrator and as a XP SP3 installer, nothing worked.

Any other options?

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3. Mark Nichoson,

Aug 15, 2012 2:56 PM in reply to Zuvuya Muziektheater

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Hi Charles: hmm... this is definitely an issue on the AIR side. Have you checked out the troubleshooting doc for AIR installations here?
http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.ht ml

Also, there is a dedicated forum for troubleshooting AIR intsallations here:
http://forums.adobe.com/community/air/installation

Would you like me to move this thread over there for you? Or would you prefer to post this question to the experts over there directly?

Sorry I can't do more to help!

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4. Zuvuya Muziektheater,

Aug 16, 2012 1:25 AM in reply to Mark Nichoson

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Hi Marc,

If you can move the thread over there; much appreciated.

Thanks for your effort,

Charles

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