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Alexey Kletsel 23 posts
May 31, 2009
Currently Being Moderated

Issue unavailable

May 7, 2012 10:08 PM

Tags: #error

There are a strange issue. We have published a new issue (No. 7) of Israel Defense magazine and updated the app. Tonight they were aproved by Apple, I downloaded the app but inside the kiosk near the new issue appearing "Issue Unavailable".

 

The 7th issue and the update of the kiosk were made when Drop 19 was actual. I use iPad 3, the 7th issue has been made 1024x768 and tested on the new iPad.

 

How to deal with the issue?!

Thank you in advance.

 
Replies
  • Currently Being Moderated
    May 8, 2012 10:10 AM   in reply to Alexey Kletsel

    As I can see, issue 7 is now available for purchas.

     
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  • Currently Being Moderated
    May 17, 2012 7:57 AM   in reply to Alexey Kletsel

    Were you able to resolve this? I'm having the exact same issue now.

     
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  • Bob Bringhurst
    4,642 posts
    May 29, 2007
    Currently Being Moderated
    May 17, 2012 9:51 AM   in reply to Steven_Sokulski

    This message sometimes appears when you update the status, such as switching from private to public. Try unpublishing the folio and republishing it with the appropriate status settings (such as Public / Retail).

     
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  • Bob Bringhurst
    4,642 posts
    May 29, 2007
    Currently Being Moderated
    May 18, 2012 6:42 AM   in reply to Alexey Kletsel

    You said you removed and downloaded the app, but I didn't see anything about unpublishing and republishing the folio.

     
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  • Currently Being Moderated
    May 18, 2012 7:17 AM   in reply to Bob Bringhurst

    Bob:

     

    I "updated" the issue in the Folio Producer and all was well.

     
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  • Currently Being Moderated
    Sep 5, 2012 1:00 PM   in reply to Alexey Kletsel

    Hi guys,

     

    Today we had "Issue Unavailable" in the same sprint 20 branded viewer for the two different issues on the two different iPads - on one of them it was issue #0202 and on the other - issue #0203. That is why I decided to reinstall the app. And the reinstallation of the app fixed this issue on both iPads, so it looks like this message caused by somehow corrupted app data.

     

    Bob, could you please ask developers how this issue could be fixed as we don't want our readers to face the same problem.

     

    Thank you,

    Gennady

     

    Update:

    This bug was fixed in v21 (June 20) Release:

    http://helpx.adobe.com/digital-publishing-suite/release-note/dps-bug-f ix-release-notes.html

     
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