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Issue Unavailable

May 17, 2012 7:59 AM

What causes an issue to display as "Issue Unavailable" in the viewer?

 

I'm getting this with an issue I'm preparing to send to Apple.  Works just fine in the Content Viewer, but not in our app.

 

Thanks in advance for any assistance.

 
Replies
  • Bob Bringhurst
    4,642 posts
    May 29, 2007
    Currently Being Moderated
    May 17, 2012 9:56 AM   in reply to Steven_Sokulski

    Try unpublishing and republishing the folio.

     
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    Sep 5, 2012 1:01 PM   in reply to Steven_Sokulski

    Hi guys,

     

    Today we had "Issue Unavailable" in the same sprint 20 branded viewer for the two different issues on the two different iPads - on one of them it was issue #0202 and on the other - issue #0203. That is why I decided to reinstall the app. And the reinstallation of the app fixed this issue on both iPads, so it looks like this message caused by somehow corrupted app data.

     

    Bob, could you please ask developers how this issue could be fixed as we don't want our readers to face the same problem.

     

    Thank you,

    Gennady

     

    Update:

    This bug was fixed in v21 (June 20) Release:

    http://helpx.adobe.com/digital-publishing-suite/release-note/dps-bug-f ix-release-notes.html

     
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    Oct 23, 2012 1:17 PM   in reply to GennadyK

    I'm still experiencing this issue.  The unpublishing and republishing workaround does work, but the bug does not seem to be fixed.

     

    Thanks.

     
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    Dec 8, 2012 6:58 PM   in reply to cfbudreau

    Had same problem today on both iPads - 1st gen. and 2nd in v22 viewer. So the bug is still persist.

     
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