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OldTrucker049
OldTrucker049
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Can't open Encore

Jul 29, 2012 6:16 PM

I can't open Encore as it ask for a serial number, Don't have as it's Adobe Creative Cloud. Premiere Pro opens fine.

245 Views   2 Replies   Latest reply: Heather_bailey, Aug 27, 2012 8:43 AM
 
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  • David__B
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    1. David__B,
    Jul 31, 2012 4:39 PM   in reply to OldTrucker049
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    Hi OldTrucker049,

     

    It sounds like Encore might not have installed correctly. Might try uninstalling Premiere Pro and reinstalling it through Adobe Application Manager, when going to reinstall, might try right-clicking on Adobe Application Manager and choosing Run as Administator on Windows or in an new account with admin rights on Mac.

     

    Hope that helps,

     

    -Dave

     
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  • Heather_bailey
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    2. Heather_bailey,
    Aug 27, 2012 8:43 AM   in reply to David__B
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    Hi Dave

     

    I have had the same issue and have tried your suggestion but to no avail ... please help!

     

    For Info: I am on the freebie membership at the moment to see if I will benefit from either purchasing the products or a full membership.

     

    I look forward to your advice.

     

    Heather

     
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