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Can't open Encore

Jul 29, 2012 6:16 PM

I can't open Encore as it ask for a serial number, Don't have as it's Adobe Creative Cloud. Premiere Pro opens fine.

  • Currently Being Moderated
    Jul 31, 2012 4:39 PM   in reply to OldTrucker049

    Hi OldTrucker049,


    It sounds like Encore might not have installed correctly. Might try uninstalling Premiere Pro and reinstalling it through Adobe Application Manager, when going to reinstall, might try right-clicking on Adobe Application Manager and choosing Run as Administator on Windows or in an new account with admin rights on Mac.


    Hope that helps,



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  • Currently Being Moderated
    Aug 27, 2012 8:43 AM   in reply to David__B

    Hi Dave


    I have had the same issue and have tried your suggestion but to no avail ... please help!


    For Info: I am on the freebie membership at the moment to see if I will benefit from either purchasing the products or a full membership.


    I look forward to your advice.



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