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EdHall754
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After Effects error code ( 39 :: 0 ) PLEASE Help!

Jul 31, 2012 3:12 PM

Tags: #photoshop #after_effects #psd #cs6 #quicktime #error_code #39::0 #quicktime_error

error code ( 39 :: 0 ) says Quicktime is not installed or too old, but mine is up to date. Error = unable to import PSD into AE with full video footage, only 4 frames looped is what happens when I play the files. Any help would be great! Thanks

 
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  • Currently Being Moderated
    Jul 31, 2012 4:08 PM   in reply to EdHall754

    We need more information on your system. OS, AE, system specs.

     

    Did you import the Photoshop files as an image sequence?

     
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  • Currently Being Moderated
    Jul 31, 2012 6:39 PM   in reply to EdHall754

    Make sure that the PSD file is not CMYK

     
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  • Currently Being Moderated
    Jul 31, 2012 7:24 PM   in reply to EdHall754

    The problem is the video embedded in the Photoshop file.  That's not a supported feature yet. Try removing the video layer from your Photoshop file and keep only go the painted layers you made. It should work.

     
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