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pjobin
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Adobe Acrobat X Pro does not open after installing CS6

Jul 31, 2012 7:17 PM

Tags: #acrobat_x_pro

I successfully installed CS6 & Web Premium package. I found I could not open .pdf files so I reloaded Adobe Reader X and now realize I cannot open Adobe Acrobat X Pro to create .pdf files. Reinstalled Acrobat again this evening, restarted computer but same issue (Acrobe Acrobat X Pro - it does nothing when I try and open it). What am I missing? any insight is soooo appreciated!

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  • Currently Being Moderated
    Aug 1, 2012 1:26 AM   in reply to pjobin
     
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    Sep 6, 2012 6:30 AM   in reply to Mylenium

    Please follow the steps as mentioned in here : http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days .html

     

     

    Thanks.

     
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    Dec 13, 2012 8:22 AM   in reply to Hitender Prakash

    I saw this post back on November 7th and tried what was suggested but it didn't work.  It has now been a month later and it now will not open again.  I have another user who has the same problem with the same suite so I am going to attempt this fix on this as well and see if it works. 

    Are there any other suggestions on how to completely fix this problem? 

     
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    Dec 13, 2012 12:15 PM   in reply to MSITSLAN

    MSITSLAN there is not a lot of details in the original post.  Can you please confirm the exact difficulties you are facing including any related error messages?

     
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    Dec 14, 2012 6:33 AM   in reply to Jeff A Wright

    After installation of the CS6 suite, everything worked great.  I am not sure the time frame it took to notice the problem in Acrobat X Pro the first time as the user does not use it everyday, but the program would not open.  PDF files would only open if you chose to open them in Acrobat Reader and would not open in Acrobat X Pro.  There were no error messages nor were there any error logs in the event viewer.  The program just would not open.  If that user logged out of Windows and I logged in, the program would open but only for a brief period and then would close without warning and never open again. 

    I checked the dates and from the time that I last fixed the error addressed in this thread until it happened again was exactly 30 days which would make me think that the trial would end but it is actually not a trial.  It is a licensed suite. 

     
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    Dec 14, 2012 9:21 AM   in reply to MSITSLAN

    Moving this discussion to the Acrobat Installation & Update issues as it appears you are facing a launch issue as opposed to an installation error.

     
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