Hi, I know this thread is a few months old but I'm having a similar problem. I have a creative cloud subscription but when I log in to story I get the free account. Not plus. I tried login in through both my creative cloud account and going directly to story.adobe.com. Both send me to a free account. Also my desktop version kept trying to install and update and failing. I can't open the desktop app. This seems to be because the offline version is no longer free. Am I correct?

Also,

I don't know if this important but I started using story while it was still being tested, before I got my subscription. (Actually, before creative cloud was available if I'm not mistaken.) Could the fact that my account predates the "Story Plus" be a factor?

In fact, solved the mismatch by logging out of the desktop, loggin again, and going back online to synch.

Martyn

Hi Sandeep. I removed the desktop version of Story. However, I can't recall where the dmg file for it might be. (I did download one of the first beta versions and only continued to update ever since by opening the Software and Updating when prompted.) I went to the site (my creative cloud account at creative.adobe.com) but I can't seem to find anywhere to download the desktop app again. The story icon only provides a "learn more" link. My application manager does not include Story. I will send you an email with my email ID.

By the way, there has been a new development. My whole account is now expiring everyday. Everytime I open any software it asks me to renew, which I do and seems to work fine (It says something along the lines of "Subscription Renewed!" so I assume that means it works), but it only lasts until I close the app or open another adobe software. At which point it expires again and I must renew. I have been renewing three or four times a day for the last two days.

Also, the email above appears as  DL-AdobeStory-support<at>adobe<dot>com

Seemed odd so I'll ask. Is your email DL-AdobeStory-support@adobe.com? or just support@adobe.com? Or maybe adobestory@adobe.com?

I sent an email with my info to all of the above including chandna@adobe.com. I'm sorry if I error on the side of exesiveness, but I really would like to resolve the issue.

Also, I received an inmediate reply from autoreply@adobe.com saying:

You have replied to an automated e-mail system that is unable to respond to individual questions or comments.

If you have further questions, visit the Adobe Support website at www.adobe.com/support/.

This does not inspire peace of mind. I hope this is just one of all the addresses I sent it to. Anyways,

thanks for looking into it.

you can try login after removing 'cache' and 'cookies' of your browser. If you are a creative cloud subscriber then it should treat you as a Story plus user. if the issue is not resolved you can send you email id to DL-AdobeStory-support<at>adobe<dot>com. We will confirm the current status of your account.

Thanks