Adobe Community: can't launch the apps

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1. David__B,

Jul 31, 2012 11:08 AM in reply to idubs209

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What happens when you attempt to launch these? Do you get any kind of error message? What troubleshooting have you tried already?

-Dave

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2. jmna_dp,

Aug 1, 2012 10:34 AM in reply to David__B

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Crashed Thread: 4 Dispatch queue: com.apple.root.default-priority

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3. jmna_dp,

Aug 1, 2012 11:07 AM in reply to jmna_dp

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Only Photoshop works.

InDesign, Illustrator or Dreamweaver, all crash at start after installing Mountain Lion.

Thank you.

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4. David__B,

Aug 1, 2012 11:26 AM in reply to jmna_dp

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Hi Jmna_dp,

Might try deleting the user preferences for the programs giving you difficulties after the upgrade and test to see if the behavior still happens in a new administrative account

http://help.adobe.com/en_US/illustrator/cs/using/WS714a382cdf7d304e7e0 7d0100196cbc5f-630ca.html

http://help.adobe.com/en_US/indesign/cs/using/WSa285fff53dea4f86173837 51001ea8cb3f-6d21a.html

http://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver- cs4-cs5.html

and

http://support.apple.com/kb/PH11468

Let me know if these help,

-Dave

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5. jmna_dp,

Aug 1, 2012 12:00 PM in reply to David__B

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Hi David__B.

Thanks for the fast response.

Deleting the preferences in the same user I had already do it and didn't worked.

But I created a new user and worked perfectly.

But now I have all my things, like favourites, shortcuts, etc on the other account.

Do you suggest importing all things to this account and run Adobe Creative Cloud from the new account, or there is another way to use the other account?

Thank, you:

Jmna_dp

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6. David__B,

Aug 1, 2012 12:09 PM in reply to jmna_dp

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Thanks for the update Jmna_dp

If it works with the new user account then maybe the underlying cause is that something happened to the user permissions of your original account when upgrading the OS. If it were me, I would just transfer everything from the old account over to a new one (Desktop, Documents, Pictures, etc).

We have this document that discusses some things to try if an issue is user account specific. Might also be worth looking over and offer some good suggestions/solutions.

http://helpx.adobe.com/x-productkb/global/troubleshoot-unexpected-beha vior-user-account.html

-Dave

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7. jmna_dp,

Aug 1, 2012 12:52 PM in reply to David__B

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Hi David__B.

I will try that tomorrow.

Thank you very much.

Jmna_dp.

No dia 01/08/2012, às 20:10, David__B <forums@adobe.com> escreveu:

Re: can't launch the apps created by

David__B<http://forums.adobe.com/people/David__B>in

Adobe Creative Cloud - View the full

discussion<http://forums.adobe.com/message/4592356#4592356

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8. jmna_dp,

Aug 2, 2012 5:58 AM in reply to jmna_dp

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Hi David__B.

I tried all solutions and none of them worked, so i followed your suggestion and just exported Safari bookmarks (Safari > File > Export Bookmarks) then imported in the new user (Safari > File > Import Bookmarks), and dragged and copied the main directories like downloads, pictures, etc, into the new user folder.

I think actually is better this way because is like performing a new install, everything gets more organized.

I even changed the short user name tho the previously one

I followed this tutorial for anyone who is interested:

http://support.apple.com/kb/HT1428

So every thing works now.

Thank you one more time.

jmna_dp

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9. jmna_dp,

Aug 2, 2012 6:43 AM in reply to jmna_dp

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Hi David__B.

It seemed all was okay but suddently all applications started to crash again.

Any ideas?

Thank you

jmna_dp

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10. jmna_dp,

Aug 2, 2012 7:35 AM in reply to jmna_dp

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Hi David__B.

Another update:

I removed the preferences of the User/Library/Preferences.

And now:

Fireworks doesn't work.

Dreamweaver doesn't work.

Illustrator works.

inDesign works.

Photoshop works.

Muse works.

I did the Dreamweaver update and Illustrator stopped working.

I deleted the preferences again and:

Fireworks doesn't work.

Dreamweaver doesn't work.

Illustrator works.

inDesign works.

Photoshop works.

Muse works.

Like before.

Any more ideas to fix this?

Thank you:

jmna_dp

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11. David__B,

Aug 2, 2012 12:12 PM in reply to jmna_dp

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Wow, sorry to hear about so many problems

I wondered if running the disk permissions repair might be a good thing to try at this point, if it finds and repairs things you might need to run it more than once just to ensure they got fixed.

Found this doc if it helps

http://support.apple.com/kb/HT1452

Also curious if your difficulties extended beyond Adobe products, have you noticed any issues with other programs you use frequently?

-Dave

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12. jmna_dp,

Aug 2, 2012 12:42 PM in reply to David__B

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Hi David__B!

I tried that yesterday and didnt work either.

Only Adobe Creative Cloud is crashing.

But I created a new admin user again and I got it working again.

Maybe Adobe launches an update to fix this incompatibility with Mountain Lion.

I also made some experiments by removing some fonts and noticed that

removing Adobe Devanagari seemed to make Dreamweaver ok. But Fireworks

was still crashing.

Thank you:

jmna_dp

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13. caseyctg,

Aug 13, 2012 1:16 PM in reply to jmna_dp

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I had a similar issue. Its related to Creative cloud licensing. There is an issue that causes some apps to be licensed while others do not accept the licensing. Call adobe. I had a tech person walk me through the steps. As soon as I deactivated, trashed preferences, and reactivated it worked.

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can't launch the apps

Jul 29, 2012 7:37 AM

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