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Security & Electronic Signatures

Steelwing Calculating status...

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Digitally signed documents causing Acrobat 9.3.1 to crash

Aug 1, 2012 12:55 PM

Categories: Windows Tags: #digital #signature #digital_signature #acrobat_pro_9 #digital_id #digital_certificate

Multiple users at my office are experiencing problems with digitally-signed PDFs. As soon as anyone tries to open the PDFs that have been signed, Acrobat crashes. We're using Acrobat 9.3.1 (32-bit) on 64-bit Windows 7. Reinstalling Acrobat has not helped. Adobe Reader 10 can open the documents successfully. I can duplicate the problem on any machine.

471 Views 2 Replies Latest reply: Steelwing, Aug 7, 2012 8:10 AM

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3,218 posts
Apr 7, 2010

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1. David Kastendick,

Aug 2, 2012 1:37 PM in reply to Steelwing

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Please try updating at least one of your machines to Acrobat 9.5.1 and see if the issue persists.

Also, is Reader 10 installed on the same machine as one of these 9.3.1 installations? This configuration is not recommended at all.

-David

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2. Steelwing,

Aug 7, 2012 8:10 AM in reply to David Kastendick

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Reader 10 was not installed on the same machine, no. Upgrading to 9.5.1 is not currently an option, nor will it become one for several months. We are in a corporate environment that is currently standardized on 9.3.1, and we have a number of applications that are dependent on that specific version. What other options can you offer that allow us to stick with Acrobat 9.3.1?

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