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Installation/Licensing

annaspe Calculating status...

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serial number problem

Aug 1, 2012 11:25 AM

Tags: #install #license #student #serial #number #student_teacher_edition #installation_registration_serial #license_keys

4 months ago I installed in my PC the CS5.5

by dialing the serial number of the product I purchased in the boxes of the trial splash screen.

It seems like all the programs of the CS have been installed as purchased products

except for Fireworks (but I didn't find it out until now).

Now I need to use it and I am trying to install it from the trial version

(which I downloaded few months ago but had never launched)

by dialing my serial number but it doesn’t work.

I dialog says that my serial number is not valid for the product I am trying to install.

What is wrong with the license I purchased?

389 Views 1 Reply Latest reply: Captiv8r, Aug 1, 2012 12:03 PM

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1. Captiv8r,

Aug 1, 2012 12:03 PM in reply to annaspe

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Hi there

Sorry to have to tell you this, but you posted your issue in the wrong place. I know the forum is titled "Installation/Licensing", but it's not just a catch all for all Adobe products. It's for Installation/Licensing with only one specific product. Adobe Captivate.

Try clicking the link below and on the page that appears, click the drop-down selector and navigate to the forum that applies to your product(s).

Click here to view

And I'm assuming you have double-checked obvious things such as lower case l (L) where perhaps an upper case I or a digit 1 is expected? Others to watch for are using the digit 8 where a B is expected (and vice-versa) as well as the digit 0 for the upper case O (and vice-versa).

Cheers and best of luck to you in solving your issue! Rick

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