Everything I read on Adobe.com indicates Story Plus is included in Creative Cloud. However, when I try to access it from CreativeCloud.com I get Story Free. I started a chat with Adobe, and I was told I need to subscribe separately for Story Plus.
Which is it? And if it is included, how do I fix my problem and get access to Story Plus?
Story Plus in included with a subscription to the Creative Cloud.
Are you a paid subscriber to the creative cloud? If yes, you should get access to Story Plus when you log in from https://story.adobe.com/
Can you tell me if you see Story Plus on the top left hand corner of the screen when you log into Story?
Sr. Product Manager
Yes, I am a paid subscriber. When I would access Story from the apps page in creativecloud.com, it would log me into Story Free. When I went directly to story.adobe.com, I was able to sign in and it became Story Plus.
We tried out the steps you mentioned but are not able to reproduce the issue at our end.
Can you please retry login to Story from creative.adobe.com apps page. If you are still facing the issue please mention the url your redirected to from apps page.
Adobe Story Team
Hi, I know this thread is a few months old but I'm having a similar problem. I have a creative cloud subscription but when I log in to story I get the free account. Not plus. I tried login in through both my creative cloud account and going directly to story.adobe.com. Both send me to a free account. Also my desktop version kept trying to install and update and failing. I can't open the desktop app. This seems to be because the offline version is no longer free. Am I correct?
I don't know if this important but I started using story while it was still being tested, before I got my subscription. (Actually, before creative cloud was available if I'm not mistaken.) Could the fact that my account predates the "Story Plus" be a factor?
I just had to uninstall the desktop version and reinstall since it kept crashing with the mandatory update.
It all works again and I am logged in on the web and the desktop.
But, on the desktop version, it says FREE. On the web version it says PLUS. I am an AdobeCloud subscriber, so they should both be PLUS.
Hi Sandeep. I removed the desktop version of Story. However, I can't recall where the dmg file for it might be. (I did download one of the first beta versions and only continued to update ever since by opening the Software and Updating when prompted.) I went to the site (my creative cloud account at creative.adobe.com) but I can't seem to find anywhere to download the desktop app again. The story icon only provides a "learn more" link. My application manager does not include Story. I will send you an email with my email ID.
By the way, there has been a new development. My whole account is now expiring everyday. Everytime I open any software it asks me to renew, which I do and seems to work fine (It says something along the lines of "Subscription Renewed!" so I assume that means it works), but it only lasts until I close the app or open another adobe software. At which point it expires again and I must renew. I have been renewing three or four times a day for the last two days.
Also, the email above appears as DL-AdobeStory-support<at>adobe<dot>com
I sent an email with my info to all of the above including email@example.com. I'm sorry if I error on the side of exesiveness, but I really would like to resolve the issue.
Also, I received an inmediate reply from firstname.lastname@example.org saying:
You have replied to an automated e-mail system that is unable to respond to individual questions or comments.
If you have further questions, visit the Adobe Support website at www.adobe.com/support/.
This does not inspire peace of mind. I hope this is just one of all the addresses I sent it to. Anyways,
thanks for looking into it.
I'm having the same issue. When I log in to Adobe Story (from story.adobe.com or from creative.adobe.com) I get Story Free instead of Plus and am I creative cloud subscriber. Any luck resolving this?
you can try login after removing 'cache' and 'cookies' of your browser. If you are a creative cloud subscriber then it should treat you as a Story plus user. if the issue is not resolved you can send you email id to DL-AdobeStory-support<at>adobe<dot>com. We will confirm the current status of your account.
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