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SolonB
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Elements on 2 Computers

Aug 1, 2012 3:32 PM

I bought a second computer and installed PE Elements and it worked fine. The new computer broke and the store gave me a replacement. I did not uninstalled Elements before I returned the borken one.

 

I installed Elements on the replacement and it is working fine, but Adobe now understandably thinks I have it on three computers. How can I keep it on both computers?

 

Thank you!

 

SolonB

295 Views   2 Replies   Latest reply: Barbara B., Aug 1, 2012 4:30 PM
 
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  • ssprengel
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    1. ssprengel,
    Aug 1, 2012 4:15 PM   in reply to SolonB
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    Call Adobe, look for a phone number specific to activation or install issues on their website.  They have some way of figuring out which of the three is your abandoned computer.  You probably want to run Elements on both of the working computers before you call them.

     
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  • Barbara B.
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    2. Barbara B.,
    Aug 1, 2012 4:30 PM   in reply to SolonB
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    http://forums.adobe.com/thread/1030438?tstart=0

     

    If you go to the link in that post during regular business hours you can often originate a chat session right there.

     
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