Skip navigation
foxandobel
foxandobel Calculating status...
Currently Being Moderated

InDesign 6 crash help

Aug 1, 2012 4:21 PM

Tags: #file #export #crash #indesign #print #cs6 #package

Hello! I installed the trial version of creative suites 6 a few weeks ago on my MAcbook Pro (v. 10.7.4) and have had nothing but problems ever since, so I'm hoping one of you can help me. I am trying to export an indd file into a PDF and/or package it and it keeps crashing. I have tried this about 15 times in the past week but it simply won't work. I found out it is a common problem on the InDesign forum included in "Troubleshoot printing/PDF export problems in InDesign" and have tried all the fixes listed in the article but to no avail.

 

The last version of creative suites I have is CS4, so I called the Support line and they told me to uninstall it since I have also had problems with my CS6 install. I did that and restarted my computer but it didn't help either.

 

I am wondering if my file is damaged or I should reinstall CS6, just not sure...

726 Views   8 Replies   Latest reply: John Hawkinson, Aug 1, 2012 6:16 PM
 
Replies
  • John Hawkinson
    5,527 posts
    Jun 25, 2009
    Currently Being Moderated
    1. John Hawkinson,
    Aug 1, 2012 4:27 PM   in reply to foxandobel
    Report

    Please upload your crash report to http://pastebin.com/ and post a link here. That will let us understand better the problem.

     
    |
    Mark as:
  • foxandobel
    Currently Being Moderated
    2. foxandobel,
    Aug 1, 2012 4:46 PM   in reply to John Hawkinson
    Report

    Okey doke!

    Do you mean by cutting and pasting it into this field?

     
    |
    Mark as:
  • foxandobel
    Currently Being Moderated
    3. foxandobel,
    Aug 1, 2012 4:53 PM   in reply to John Hawkinson
    Report

    okay, I uploaded it. thanks for the suggestion.

     
    |
    Mark as:
  • John Hawkinson
    5,527 posts
    Jun 25, 2009
    Currently Being Moderated
    4. John Hawkinson,
    Aug 1, 2012 4:59 PM   in reply to foxandobel
    Report

    To be useful, you need to post the link here. I think yours was this one, though?: http://pastebin.com/0xRfa7Gn

     
    |
    Mark as:
  • John Hawkinson
    5,527 posts
    Jun 25, 2009
    Currently Being Moderated
    5. John Hawkinson,
    Aug 1, 2012 5:06 PM   in reply to John Hawkinson
    Report

    if so, see items #33 and following at http://forums.adobe.com/message/4510941.

    Looks like the same situation.

     
    |
    Mark as:
  • foxandobel
    Currently Being Moderated
    6. foxandobel,
    Aug 1, 2012 5:12 PM   in reply to John Hawkinson
    Report

    yes, that one is mine. I can past it her too if that is helpful

     
    |
    Mark as:
  • foxandobel
    Currently Being Moderated
    7. foxandobel,
    Aug 1, 2012 5:35 PM   in reply to John Hawkinson
    Report

    Thanks! it is similar, although I am not getting as far as a 90% completion of exporting to a PDF. I get a crash with a warning window that closes immediately as soon as I hit the export button or when I package as soon as I hit the package button. I did however try the suggestions on there. So far no luck though.

     
    |
    Mark as:
  • John Hawkinson
    5,527 posts
    Jun 25, 2009
    Currently Being Moderated
    8. John Hawkinson,
    Aug 1, 2012 6:16 PM   in reply to foxandobel
    Report

    yes, that one is mine. I can past it her too if that is helpful

    No, it is actually anti-helpful; long posts like that make the forum un-navigable, hence the initial request for a link. Looks like you or someone else has deleted the post, which is great.

     

    I'm afraid I don't have anything further to contribute beyond what was in that thread. You can try Adobe Support, of course...

    I assume you have tried exporting to IDML, and also dividing up the document page-by-page to determine the source of the problem.

     

    Good luck.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points