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foxandobel
Currently Being Moderated

InDesign 6 crash help

Aug 1, 2012 4:21 PM

Tags: #file #export #crash #indesign #print #cs6 #package

Hello! I installed the trial version of creative suites 6 a few weeks ago on my MAcbook Pro (v. 10.7.4) and have had nothing but problems ever since, so I'm hoping one of you can help me. I am trying to export an indd file into a PDF and/or package it and it keeps crashing. I have tried this about 15 times in the past week but it simply won't work. I found out it is a common problem on the InDesign forum included in "Troubleshoot printing/PDF export problems in InDesign" and have tried all the fixes listed in the article but to no avail.

 

The last version of creative suites I have is CS4, so I called the Support line and they told me to uninstall it since I have also had problems with my CS6 install. I did that and restarted my computer but it didn't help either.

 

I am wondering if my file is damaged or I should reinstall CS6, just not sure...

 
Replies
  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Aug 1, 2012 4:27 PM   in reply to foxandobel

    Please upload your crash report to http://pastebin.com/ and post a link here. That will let us understand better the problem.

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Aug 1, 2012 4:59 PM   in reply to foxandobel

    To be useful, you need to post the link here. I think yours was this one, though?: http://pastebin.com/0xRfa7Gn

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Aug 1, 2012 5:06 PM   in reply to John Hawkinson

    if so, see items #33 and following at http://forums.adobe.com/message/4510941.

    Looks like the same situation.

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Aug 1, 2012 6:16 PM   in reply to foxandobel

    yes, that one is mine. I can past it her too if that is helpful

    No, it is actually anti-helpful; long posts like that make the forum un-navigable, hence the initial request for a link. Looks like you or someone else has deleted the post, which is great.

     

    I'm afraid I don't have anything further to contribute beyond what was in that thread. You can try Adobe Support, of course...

    I assume you have tried exporting to IDML, and also dividing up the document page-by-page to determine the source of the problem.

     

    Good luck.

     
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