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Benzart151
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Photoshop and Illustrator won't install.

Jul 31, 2012 6:30 AM

The download status bar on the application manager gets all the way to the end and gets stuck there and the program never installs. I left Illustrator for three days and it was still stuck. It also took more than 24 hours to install InDesign. I tried using the Adobe cleaner tool to remove any remnance of CS4 apps but it wouldn't run on my computer. I got what looked like a command line screen for about a second. Too fast to even think about reading what it said. Any ideas? I can't work without these two programs.

351 Views   1 Reply   Latest reply: David__B, Aug 1, 2012 5:06 PM
 
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  • David__B
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    1. David__B,
    Aug 1, 2012 5:06 PM   in reply to Benzart151
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    Hi Benzart151,

     

    Might try download the trial version of these products and converting them to licensed Creative Cloud using the "License This Software" button

     

    or try installing again when working in a new administrative user account

     

    -Dave

     
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