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Unexpected error... || Adobe activation servers dead?

Jul 30, 2012 7:16 PM

Tags: #activation_error

Hi all,

 

I saw a number of threads with people failing to activate their Muse product.

I've read all of them and tried to follow recommendations with respect to deleting opm.db, etc.

 

However, after that I've decided to check whether Muse sees its activation servers.

 

I've tried to ping ims-na1.adobelogin.com from four different locations (two in the UK via ssh, two in Russia via ssh & vpn) with no success. DNSs in all four networks working perfectly fine and recognize ims-na1.adobelogin.com as 192.150.3.146.

 

Is this server functioning? Could the problem be caused by routing problems from certain networks and not by firewalls blocking access?

881 Views   4 Replies   Latest reply: Søren Langkilde Madsen, Aug 1, 2012 11:16 PM
 
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  • brad.dwight
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    1. brad.dwight,
    Jul 30, 2012 8:18 PM   in reply to Neiaglov
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    Same question here.  Cox is my ISP.

     

    Message was edited by: brad.dwight

     
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  • Søren Langkilde Madsen
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    2. Søren Langkilde Madsen,
    Jul 30, 2012 11:38 PM   in reply to brad.dwight
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    I've been through the exact same trouble - without getting the problem resolved.

     

    Have been through an awfull lot of Adobe help - without getting the problem resolved.

     

    My last option was to chat with an expert - this often helps. But here in the middle of the week, they are just anouncing - that it's week-end and they can't help me.

     

    NOT that good an (paying) user experience ...

     
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  • Abhishek Maurya
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    3. Abhishek Maurya,
    Aug 1, 2012 12:33 PM   in reply to Søren Langkilde Madsen
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    Hi,

     

    Have you tried to ping all the four servers,

     

    na1mbls.licenses.adobe.com

    ims-na1.adobelogin.com

    adobeid-na1.services.adobe.com

    na1r.services.adobe.com

     

    Please let me know of your findings.

     

    Regards,

    Abhishek Maurya

     
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  • Søren Langkilde Madsen
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    4. Søren Langkilde Madsen,
    Aug 1, 2012 11:16 PM   in reply to Abhishek Maurya
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    Hi Abhishek

     

    I have an open support case on this issue. Among a bunch of possible courses we're talking about these servers.

     

    I've never found out about these servers.

    Are they four licens servers? Are Muse dependent on getting in contact with all four or is it OK if it can contact one of them?

     

    I've tried to ping these servers. The first three of them does timeout. The last one answers straight away.

    I've tried to tracert the first three. I punch right through my own network but somewhere out there after a set of jumps from server to server - the timeout occurs.

     

    I haven't got any answer from support yet.

     

    I have two questions.

    A)

    How can you see if Muse is activated with the licens or activated for a trail period?

     

    B)

    These servers you mention. Should Muse have contact with all four or is it OK if it can reach one of them?

     

    -- Søren

     
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