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Jack_Steel
Currently Being Moderated

Can't uninstall update or install Flash Player

Aug 1, 2012 12:48 AM

Tags: #flash_player #install_failed #flash_player_11 #installation_failure

I use Windows 7 64bit, Internet Explorer and Firefox. I had Adobe Flash Player 10 installed but updating did not work anymore. So I tried to uninstall Flash Player with no success (I got the same error). I deleted the Flash folders in %appdata% and tried to delete C:\Windows\SysWOW64\Macromed\ but I can't delete Flash10l.ocx (I tried it in Windows safe mode too). I renamed C:\Windows\SysWOW64\Macromed to Macromed.old and did a restart. Firefox tells me there is no Flash plugin installed anymore. I downloaded the Adobe Flash Player 11 installer (DLM version and manual version) but I get the same errors again:

 

The installation encountered errors:

No error information is available.

 

FlashInstall.log contains:

=O====== M/11.2.202.235 2012-08-01+07-16-37.975 ========

0000 [W] 00001113 C:\Windows\SysWOW64\Macromed\Flash\\* 3

0001 [I] 00000010 "D:\Downloads\install_flash_player_32bit.exe"

0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0003 [E] 00001039

=X====== M/11.2.202.235 2012-08-01+07-16-41.782 ========

 

=O====== M/11.2.202.235 2012-08-01+07-16-48.796 ========

0000 [I] 00000010 "D:\Downloads\install_flash_player_32bit.exe"

0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 [E] 00001039

=X====== M/11.2.202.235 2012-08-01+07-16-50.434 ========

 

=O====== M/11.3.300.268 2012-08-01+07-29-45.188 ========

0000 [I] 00000010 "D:\Downloads\install_flash_player.exe"

0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 [E] 00001039

=X====== M/11.3.300.268 2012-08-01+07-30-04.447 ========

 

=O====== M/10.3.183.20 2012-08-01+07-35-31.371 ========

0000 [I] 00000010 "D:\Downloads\install_flash_player_10_active_x.exe"

0001 [E] 00001039

=X====== M/10.3.183.20 2012-08-01+07-35-34.086 ========

 

I would be very happy if somebody can help me or give me some advises how to install Flash Player...

 
Replies
  • Currently Being Moderated
    Aug 1, 2012 2:03 AM   in reply to Jack_Steel

    Thank your for supplying complete information.

     

    Can you try the following:

     

    To delete that recalcitrant ocx file in the old folder, try using Unlocker.

     
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  • Currently Being Moderated
    Aug 1, 2012 6:11 PM   in reply to Jack_Steel

    Just to confirm: you do run the installer as an Administrator user?

     
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  • Currently Being Moderated
    Aug 2, 2012 1:20 AM   in reply to Jack_Steel

    I have asked someone from the Adobe installer team to have a look at your problem.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Aug 2, 2012 3:28 PM   in reply to Jack_Steel

    We might be dealing with a permission issue here.  Can you try the steps in the following FAQ?

     

    How do I fix Windows permission problems with Flash Player?

     

    If you still encounter problems, please go through steps 1 - 5 in this post (see reply 15 by me) and either paste the log contents to a reply or email them to ccampbel@adobe.com?  We'd like to get a better idea what's going on with your folders and files.

     

    Thanks,

    Chris

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Aug 7, 2012 7:09 PM   in reply to Jack_Steel

    Could you try manually deleting the following folders, then trying again.

     

    C:\Windows\system32\macromed

    C:\Windows\syswow64\macromed

     

    I'll ask on my end if our installer folks can tell if we're having issues writing registry entries given your install log.

     

    Chris

     
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  • Currently Being Moderated
    Aug 8, 2012 12:10 AM   in reply to Jack_Steel

    One more thing to try; run the uninstaller again, then download and run the MSI installers from http://www.adobe.com/products/flashplayer/distribution3.html

     
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  • Currently Being Moderated
    Aug 8, 2012 2:14 AM   in reply to Jack_Steel

    Wow - great!  Sorry it took me so long to think about that...

     
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