See if this gives you the answers to the questions I asked: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html# main_Find_the_Flash_Player_version_installed_on_your_machine
And finally, what Flash Player version? See (again) http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html# main_Find_the_Flash_Player_version_installed_on_your_machine
Ok, let's go back to the beginning...
You use Firefox; what version is it (Help | About Firefox)?
Can you try to start Firefox in Safe Mode (Help | Restart with add-ons disabled); does the crash still happen?
How exactly does it crash; Firefox just disappears?
i tryed it on enternet explorer and it worked. now i put it back on firefox and it`s working again.i thank you very much for your help and your time.can you friend request me on facebook so we can continue to talk?,once again thank you. my [email address removed]
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