Sounds pretty serious! Should have come to us earlier.

Anyway, how many albums are you currently trying to upload? Are there any Albums that have completely uploaded? What types of files are you uploading?

May want to start with some baby steps: Try disabling backup/sync altogether, then sign out of your account within Photoshop Elements. Then sign in again (enter user name and password) and restart the sync.

See where it goes from there.

OK, lets try this then:

1. Go to Edit>Preferences>Backup/Synchronize

2. In the    section, uncheck all Albums and options, then click OK.

3. Duplicate an Album (there is no direct command to do this, but you can choose an Album and select all of its files, then create a new Album and add those images).

4. Make sure this new Album is set to Backup/Sync (it should be default).

See if these files will upload.

Perhaps we have a damaged sync database on our hands. This database keeps track of what has and has not been syncronized. If it becomes damaged it might always think that everything is always synced.

Can you send me the sync database? The file is here:

Windows XP: C:\Documents and Settings\All Users\Application Data\Adobe\Elements Organizer\Catalogs\[Catalog Name]\syncdb

WinVista/7: C:\Program Data\Adobe\Elements Organizer\Catalogs\[Catalog Name]\syncdb

The file with have a random string of numbers and end with the extension .SYNCDB (just like the name of the folder).

Send the file to bnemecek [AT]  adobe [DOT] com.

The Program Data folder is a system hidden folder. It contains global settings for all of your applications (as opposed to user specific settings). You have to enable Hidden Files and Folders to find this: http://kb2.adobe.com/cps/402/kb402324.html

Hello Ed,

  The upgrade to Elements 8 shouldn't have made any difference with respect to your ability to upload to Photoshop.com. From your brief description, it doesn't sound like your issue is related to this post. Henry here is using Photoshop Elements 9, and it was working in the past. If you haven't ever been able to get it to work with Elements 8, you may want to start a new thread so we can concentrate on the different cause and solution for your issue.

Yes, I did get the file. Sorry, I though I would have a quick turn around for you. But it's proven a tougher nut to crack. The database isn't providing details.

Time to collect another file. This one is here:

Windows XP - C:\Documents and Settings\[your user name]\Application Data\Adobe\Elements Organizer Sync Agent\1.0\Logs

Win Vista/7 - C:\Users\[your user name]\AppData\Roaming\Adobe\Elements Organizer Sync Agent\1.0\Logs

Send me the log file(s).

To Vincent or other users who are looking for info to solve the same issue where Elements Backup/Synchronization seems stuck, I’m posting the following troubleshooting steps that helped a few affected users in the past.  Note: this troubleshooting info is geared towards Windows users.  Mac users, please chime in if you need help.

When the Elements sync database becomes confused or corrupt, it may not kick off or complete Backup/Synchronization to Photoshop.com.  We determined this after eliminating other factors (eg., network is OK, Elements app was updated, and the Elements catalog file is healthy).  It’s unusual for the sync database to become corrupt, but it can occur on rare occasions.  Our solution was to hide the sync database from Photoshop Elements, which forces Elements to recreate it.  NOTE: this causes Elements to forget what is already Backed Up/Sync’d to Photoshop.com, and will cause duplicate files unless you first delete everything that’s already been uploaded.  Users must be willing to purge the online content or risk file duplication. 

Before I continue, let me offer some other troubleshooting info to consider first.

If you recently installed Elements for the first time, and your initial Backup/Synchronization to Photoshop.com won’t start, it’s likely caused by something other than the sync database which I’m addressing here.  Example of a non-sync database issue: new users haven’t learned they need to add images and video to an album inside Elements, and set that album to Sync using the Backup/Synchronization preferences; only photos and videos inside albums are synced to Photoshop.com.  Also, if your system has other heavy network traffic, Element Sync will demote itself, pausing upload, to not interfere with other the other activities.  Let Backup/Synchronization run by itself, and run overnight if you have a huge catalog to upload.

If you suspect a catalog issue, try creating a new catalog and synching a few items; if that works, then the problem is no deeper than that specific catalog. Try doing a Catalog>Repair on the problematic catalog to see if that fixes it.

If the Catalog seems healthy, but your Backup/Synchronization still won’t begin, be sure that your login for synching works by logging into your account directly in a web browser, at www.photoshop.com.  If you can sign into the Photoshop.com online Organizer and upload a photo directly with no problems, then this indicates an issue with Elements and not the online account itself.

FYI, the Elements Backup/Synchronization agent keeps a log of its activity, and this can help Adobe Support troubleshoot issues. 

On Windows XP, this log is at: C:\Documents and Settings\<user name>\Application Data\Adobe\Photoshop Elements Sync Agent\1.0\Logs\<filedate>.log

On Windows 7 and Vista, this log is found at: C:\Users\<user name>\AppData\Roaming\Adobe\Photoshop Elements Sync Agent\1.0\Logs\<filedate>.log

…Now, to recreate the sync database to try to kick-start the Elements Backup/Synchronization process, here are steps to follow.

Disable Backup/Synchronization in Elements. (You can also turn it off using the icon in the Notification area of your taskbar at the bottom right of your screen.)

Find the sync database folder on your hard drive.  The easiest way is to look in Elements, under Help > System Info

--The default path for Windows 7 and Vista should be: C:\ProgramData\Adobe\Elements Organizer\Catalogs\<your_catalog_name>\syncdb\

--The default path for Windows XP should be: Catalog Location: C:\Documents and Settings\All Users\Application Data\Adobe\Elements Organizer\Catalogs\<your_catalog_name>\syncdb\

Notice that “syncdb” is a subfolder of your catalog.  Navigate to this location using Windows Explorer.  Rename the folder “syncdb” to something else to hide it from Elements, for example “syncdb_old”

Close and restart Elements Organizer.  At first, try syncing just a small album with only a few files, to see if Backup/Synchronization begins.  If that goes smoothly, then upload the rest of your files.

Note: After you renamed/moved/deleted your old "syncdb" folder, you will *not* receive any message in Elements about the catalog itself.   The Catalog and SyncDB are two separate things that work with each other.  When the SyncDB becomes unavailable, it is automatically and silently reconstructed the next time you perform a backup to Photoshop.com.  Only when the catalog becomes unavailable will Elements ask you to locate it or create a new one.

Hi Carol

I don't know the answers to those questions.  I'm not sure what caused the problem in the first place.  I have a catalog that is 40GB+ in size, with many changes over time.  I have never needed to repair or optimize, and I've not had an issue. 

I work on the Photoshop Express/Photoshop.com side of things.  An Elements team member or user may be able to help you, so I urge you to repost your questions in their forum at http://forums.adobe.com/community/photoshop_elements

I wish you all the best in 2012!

I do see an account for the email address used on this forum. I don't see anything wrong with the account, but I called in a "healing" action to clean things up a bit. It may or may not help. I'll need more information from you to continue. Can I send you an email?