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Jzackanderson
Currently Being Moderated

PDF documents open as a blank page.

Aug 1, 2012 11:01 AM

I have downloaded Adobe Acrobat X onto my new computer running Windows 7 but cannot open documents like pdf online credit card statements online.  All I get is a blank page.  Also, I cannot download a pdf from an email as a pdf.  The option I get to "save as" is "all files".  I am able to open pdf documents that I have transfered to the computer on a thumb drive.  I am able to save documents as PDF in Word.

 

Thank you for your help!!!!

 
Replies
  • Currently Being Moderated
    Aug 1, 2012 4:41 PM   in reply to Jzackanderson

    Moving this discussion to the Acrobat Installation & Update Issues forum.

     
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  • Currently Being Moderated
    Aug 1, 2012 5:36 PM   in reply to Jzackanderson

    Can you open any PDF, specifically on your system. Use File>Open and see if you can get a file open that way.

     
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  • Currently Being Moderated
    Aug 2, 2012 7:48 AM   in reply to Jzackanderson

    Have you tried to download the files (typically right click on the link) and open them in Acrobat that way, rather than the plugin to the browser. There may also be an issue with the browser. You did not mention the browser you are using, but might try FireFox or such (assuming you are currently using IE).

     
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