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Vista56
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Acrobat won't open

Jul 25, 2012 8:55 PM

Acrobat Pro v. 10.  Upgraded to MS Office 2010, 64 bit.  Now acrobat won't open.  Downloaded update for version 10 (10.1.3), got ribbons in MS office, but acrobat refuses to open.  Have uninstalled and installed acrobat four times - same result.  Repaired MS office, and installed again, same result.  Solution?

2143 Views   8 Replies   Latest reply: Bill@VT, Aug 2, 2012 12:59 PM
 
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  • Bill@VT
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    1. Bill@VT,
    Jul 25, 2012 10:39 PM   in reply to Vista56
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    Are you saying if you double click the Acrobat icon, nothing happens? Or, are you talking about Acrobat opening after creating a PDF from WORD?

     
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  • Vista56
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    2. Vista56,
    Jul 26, 2012 8:04 AM   in reply to Bill@VT
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    Double click on icon and nothing happens (other than an error message window from MS telling me there is a problem and cannot open the application). 

     
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  • MichaelKazlow
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    3. MichaelKazlow,
    Jul 27, 2012 4:30 PM   in reply to Vista56
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    Run the Acrobat Cleaner tool: http://labs.adobe.com/downloads/acrobatcleaner.html

     

    Then try to re-install.

     
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  • David Kastendick
    3,218 posts
    Apr 7, 2010
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    4. David Kastendick,
    Jul 30, 2012 9:40 AM   in reply to Vista56
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    Is Acrobat installed as part of a suite or as a stand-alone application? 

     

    Was Acrobat launching properly before you applied the 10.1.3 update to the software?

     

    Michael's suggestion of running the Cleaner tool may work too.

     

    -David

     
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  • Vista56
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    5. Vista56,
    Jul 30, 2012 4:50 PM   in reply to MichaelKazlow
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    Successful solution.  Thank you.  Figured the registry got confused.  Fixed the problem.

     
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  • Bill@VT
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    6. Bill@VT,
    Aug 2, 2012 7:52 AM   in reply to Vista56
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    Does that mean that you ran the cleaner and reinstalled? What worked is useful to us in helping others.

     
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  • Vista56
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    7. Vista56,
    Aug 2, 2012 8:26 AM   in reply to Vista56
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    Yes.  Note:  I have a stand-alone installation of Acrobat (not part of a suite).  Uninstalled Acrobat (that didn't open when I double-clicked on icon) first.  Rebooted.  Ran cleaner. Rebooted.  Installed Acrobat again.  Successful install and able to open normally.  Installed updates to Acrobat.  Problem fixed.  Acrobat also appeared in MS Office ribbons.  Thank you for assistance.

     
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  • Bill@VT
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    8. Bill@VT,
    Aug 2, 2012 12:59 PM   in reply to Vista56
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    Thanks for letting us know your steps. Good luck in the future.

     
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