I recently purchased Captivate 6. I've been a very active user of Captive 5 and did not have this problem in Captivate 5.
When import PowerPoint slides into Captivate 6 to develop a presentation, the published SWF file flickers between slides. This is very distracting and I'd imagine would cause students headaches. I don't have this problem with Captivate 6's "native" powerpoint called "Themes", but I build a lot of presentations initially in PowerPoint, so I'd prefer to import my slide into Captivate like I did in version 5.
I had this problem both when I converted my version 5 CPTX file to Captivate 6 and also when I started with Captivate 6 and pulled in the PowerPoint in directly.
It doesn't matter whether I use Flash 10 or 11 when I publish. The "High Fidelity" checkbox also doesn't make a difference.
Does anyone know how to fix this?
Can you please share the powerpoint file as well as the CPTX files with us so that we can look over it and help you further.
You can upload it to acrobat.com and send the link to me email@example.com
Captivate Engineering Team
I emailed you the files you asked for. I provided the original PowerPoint file as well as the CPTX and SWF. It compressed down to 2 MB's so it should get to you.
I do not have an account to upload large files through Adobe.com, which is why I tried to email it to you.
I really appreciate your help,
Thank you for email dated August 8th, stating that you got the file I emailed to and could see the flickering as I described it. Based upon my application, I cannot "advance the slide on a mouse click" as you suggest. We want the material to flow through the slides, without pausing unless the student specifically desires the presentation to pause.
Am I the only customer experiencing this problem? I've tried running the video on different computers and have the same problem so I don't think it could be my computer hardware - unless it is something to do with the hardware I'm developing the video on.
I don't want to come across as pushy, but at this point I have not been able to begin development with Captivate 6 due to this issue. Is there anything I can do to elevate my concern to a developer?
Nitin, I really appreciate your help on this. Thank you.
I had this exact same flickering problem when I downloaded the trial version of Cap 6 and imported a file that was built in PPT and then transferred to Cap 5.5. I "thought" it may be the whole conversion process, but now that I read your post I see this could be an actual Cap 6 bug. I have not heard of a fix for this, and I did mention it to the developers a week ago along with my other bugs I noticed while working with Cap 6.
Thank you Writechick3. I really appreciate you contacting the developers. At this point, I cannot use Captivate 6 because obviously the flicker problem is unacceptable.
At least I know one other person has the problem.
Yes, I believe it is a bug in Captivate 6. I didn't have this problem in Captivate 5.0. I really hope this isn't "working as designed" as I essentially can't use Captivate 6 at this point.
I've trying to resolve this on my own. Is anyone else that is having this problem using a Dell Optiplex 760?
I have a co-worker using a different kind of computer that doesn't have this problem. If I build the CPTX file on my computer and take it to her computer and publish from there, the new SWF file has the flicker problem as well.
Is it possible that my computer's video card is impacting how the CPTX file is created?
Yesterday, I had mentioned a co-worker on a different kind of computer wasn't experiencing this problem. This turned out to be false. She ended up having the same problem if she used PowerPoint to develop the presentation originally. She is also using PowerPoint 2010, so my earlier theory that the problem could be that I'm using 2007 turned out to be irrelevant.
I don't have many co-workers using Captivate so I'm really not capable of helping to isolate this issue. It is definitely happening on multiple versions of PowerPoint and on different computers at this point.
I've gone back to developing on Captivate 5.0. If anyone has made progress, please let me know.
Import the ppt in captivate
when its imported,make a right click the first slide and goto the last option that says edit with PPT and click edit presentation
It will open the PPT presentation for you.
Now Select all the slides in the PPT and goto the transitions tab on the top and select "none" as a transition.
Click save on the upper left corner and that will save the changes in Captivate automatically
Publish again and check,if thats fixed or not.
Hi, Scott is busy so I tested tis for him.
The Edit feature in Captivate 6 by right clicking and trying to remove the transisitons did not work....and when published the required mouse click was necessary, even when Automatic was selected. When published, the "auto" forward did not work. So, the PowerPoint Editor in Captivate is not functioning. I tried removing the transistions from PowerPoint in PowerPoint and then importing into Captivate 6, using automatic forwarding and still got a "flicker".
Can one of you make a simple PPT that exhibits the behavior and share it? I'd like to see it in action on my end to see if I can sort it.
You can use YouSendIt or WeTransfer to share the file.
I'm thinking perhaps three slides would be enough. Or simply advise exactly what was done. I can then create a PPT on my end and test.
Helpful and Handy Links
Simply import any powerpoint presention into CAP 6, and preview it. Basically its almost like a transition effect but no transitions are in place in either Captivate or the original powerpoint.
Let me know if you get the same result.
Give me your email address and I'll send you a 1.8 MB compressed file with everything in it. It has my PowerPoint, CPTX, SWF file, et cetera. I've never worked with "YouSendit" or "WeTransfer".
Scott kindly sent me some content to review. The flicker is definitely there and I now totally understand the complaint. Thanks for sending
I've looked it over and here are my findings.
It would appear that when Captivate 6 imports from PowerPoint, the Captivate slide backgrounds become SWFs. I didn't know that previously, so I learned something in the process!
I did test with 5.5 and while it doesn't have the flicker or flash, it also seems to import and create SWF as the background. I'm guessing it does this in order to accommodate any slide animations that may be present.
One workaround I thought of would be to use some captured images that constitute the areas of the screen that shouldn't "flicker" and need to remain steady. Then configure these to run for the rest of the project. That seems to eliminate the annoying flicker or flash.
Definitely should be reported to Adobe as a Captivate 6 bug!
My own speculation here is that the flash is occurring because of the version 6 is loading in the SWF. 5 obviously handled it differently.
Helpful and Handy Links
How do you "configure images to run for the rest of the project?" Is that something that came after Captivate 5.0?
Is it a realistic work-around or should I just stick with Captivate 5.0 for now?
Thanks for the speedy response. So the flicker is the loading and unloading of the .swf if it worked in 5.0 should be a simple fix (theoretically) to revert back to fix it.
I beleive Scott notified Adobe but there has been no response. Thanks for your help !
I escalated this issue to Adobe Captivate Enginerring Team and got response.
Captivate Enginerring Team is working on this issue and hopefully it will be fixed soon with a patch.
Thanks for the escalation. It is such a small thing, but a total showstopper when trying to use the Powerpoint Import Option. Looking forward to the patch as I have projects waiting in the wings.
Having same problem and VERY frustrated! Never had these issues in cp4, 5 or 5.5. The problem happens whether I run locally on my pc or from my LMS. It happens if I run on from my LMS on my PC or iPad. HOWEVER, it does not happen when I run a PDF version.
Found it. The flicker was being caused by the "reflection" effect I had on a number of images. I removed the reflection, and no more flicker.
That's too bad. My project looked a lot nicer with the reflection effect, but there was no way I could live with a flicker or "blink" between every slide. Hopefully Adobe will find a way to fix this problem.