Adobe Community: Black Background when converting from .docx file

3,110 posts
Apr 7, 2010

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1. David Kastendick,

Aug 2, 2012 8:48 AM in reply to AndrewHobler

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Is there a background image in your file? Does this happen with all files?

-David

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2. Bill@VT,

Aug 2, 2012 12:50 PM in reply to David Kastendick

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Such backgrounds are often settings in WORD and may be worth a check. Are you printing, using PDF Maker, or using the MS plugin?

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3. AndrewHobler,

Aug 2, 2012 4:03 PM in reply to David Kastendick

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Hi David,

No there is no background image. There are many images inserted in the original document but no background ones. I have used 2 different PC's and had the same result. I have used Publisher and had the same result. Other Word files seem to do the same thing.

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4. AndrewHobler,

Aug 2, 2012 4:05 PM in reply to Bill@VT

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Hi Bill,

I will check settings in Word. I am just using the 'save as' function in Word (Is that the MS plug-in tyou are talking about?) Thanks for your help.

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5. David Kastendick,

Aug 2, 2012 5:12 PM in reply to AndrewHobler

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Hi Andrew,

Bill's referring to the PDFMaker, an add-in that installs with Adobe Acrobat into MS Office applications.

Do you have Adobe Acrobat installed on your computer? If so, you should see 'Acrobat' as a menu option within Word. From that ribbon, you'll see 'Convert to PDF' options.

If for some reason PDFMaker isn't installed, if you have Acrobat, you should have the Adobe PDF printer. Try printing to Adobe PDF and see if the issue continues.

If you don't have Acrobat installed, you might want to check the Microsoft forums as the method you're currently using to create PDF files uses their software, not Adobe's.

-David

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6. Bill@VT,

Aug 3, 2012 5:38 AM in reply to David Kastendick

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If your WORD has the MS plugin installed, then you will see a SaveAs> PDF or XPS (that is the plugin). For Acrobat, you would see SaveAs> Adobe PDF (the PDF Maker). The settings for PDF Maker are under the Acrobat menu ribbon. You can also use the create PDF from that ribbon. The other option is to print to the Adobe PDF printer. If you do not have Acrobat installed and you will not see the Acrobat ribbon or the Adobe PDF printer. So give us some idea of how you are creating the PDF. I have just given you 4 ways within WORD.

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Black Background when converting from .docx file

Aug 1, 2012 8:54 PM

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