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catherine.lively
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Turn off password protection for digital signature

Aug 2, 2012 12:17 PM

Categories: Windows Tags: #password #signature

I have an employee who set up his electronic signature a while back and he can't remember the password to it, and therefore he cannot sign a PDF form digitally now. How can he turn off the password without having to remember his old one?

624 Views   1 Reply   Latest reply: brogers_1, Aug 2, 2012 12:30 PM
 
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  • brogers_1
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    1. brogers_1,
    Aug 2, 2012 12:30 PM   in reply to catherine.lively
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    If that was allowed, what would the point of a password be in the first place?

     

    However, you don't say how the user is signing.

    • If using EchoSign follow that service's process.
    • If trying to access a signing certificate (digital ID), start over by creating a new digital ID (self signed).
    • If you've purchased digital IDs from a vendor, ask the PKI admin.

     

    hth,

     

    Ben

     
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