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Creative Cloud Download & Install FAQ

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Difficulties installing Illustrator as part of the Creative Cloud

Aug 2, 2012 1:46 PM

when I try to download Illustrator it downloads another copy of the application manager. When i try to upload a zip file I get a blank progress bar that does not move for hours with the uploading.... message.

282 Views 2 Replies Latest reply: Jeff A Wright, Aug 2, 2012 1:58 PM

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1. David__B,

Aug 2, 2012 1:46 PM in reply to GraniteBusinessPrint

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I'm moving this thread over to our download/installation forum.

For general Creative Cloud Membership questions, here is the FAQ link:
http://www.adobe.com/products/creativecloud/faq.html

-Dave

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2. Jeff A Wright,

Aug 2, 2012 1:58 PM in reply to David__B

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Where are you choosing to download Illustrator from? Is it https://creative.adobe.com/? Do you have other Creative Cloud applications installed? Finally which operating system are you using?

Also for your inquiry about attempting to upload a document I would recommend creating a separate thread as installation issues and the Creative Cloud sync are fairly separate topics.

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Creative Cloud Download & Install FAQ

Difficulties installing Illustrator as part of the Creative Cloud

Aug 2, 2012 1:46 PM

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