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steve_the_photoguy
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CS6 Extension Manager will not install extensions

Aug 2, 2012 7:53 AM

The option to install extensions no longer operates on my computer (CS6 Windows 7 64 bit OS).  Also, I'm now referred to The Adobe Exchange to download a new program that appears to be replacing the Extension Manager, but once downloaded it will not unpack.  It says I don't have the correct program for doing this on my computer.

 

Help Please.

 

---Steve---

 
Replies
  • Currently Being Moderated
    Aug 2, 2012 6:12 PM   in reply to steve_the_photoguy

    Hi Setve,

     

    Can you provide more detailed information so that we can know what happened? Extension Manager has a FAQ( http://forums.adobe.com/community/creativesuites/extensionmanager/faq ) where you can find some useful information.

     

    For downloading issue, refer to

    Extension Manager installer can be downloaded from http://www.adobe.com/exchange/em_download/. Make sure you download the one for windows platform( http://download.macromedia.com/pub/dw_exchange/extension_manager/win/A dobeExtensionManager6.0All.zip )

     

    For installation issue, you can try to run Extension Manager as admin( Right click Extension Manager and select "Run as administrator" in the context menu ), and try again. You can also generate debug log by the steps below, and paste the log content here.

    1. Create a file named "ExManLog.YES" in Extension Manager folder.

    Windows:

    1) Open command prompt as administrator;

    2) Change directory to "C:\Program File (x86)\Adobe\Adobe Extension Manager CS"

    3) Run command

     

        echo > ExManLog.YES

     

    2. Launch Extension Manager.

    3. Extension Manager log files( *.log ) can be found in the following folder.

    Windows: "C:\Users\<UserName>\AppData\Roaming\Adobe\Extension Manager CS\"

     

    Xiaoyi

     
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