Operating system?

When you first select the Type tool(s), PSE has to query the system for a list of all installed fonts and then enumerate them.  This can take a while, so be patient.  You can improve performance by uninstalling any fonts you don't need.

Ken

Suggest that you do a system restore to a point in time when the scroll function worked.

There have been reports of a missing scroll bar, and Adobe issued this tech note:

http://helpx.adobe.com/photoshop-elements/kb/scroll-bar-missing-font-l ist.html

However, the issue that you describe is different.

Have you done a virus scan?

Did you do a system restore?

Also, when you use (e.g.) WORD, can you visualize the fonts normally?

Marcon2012 wrote:

 

Did a virus scan last night.  Did a system restore this morning.  Finally just uninstalled the program and reinstalled it and it is STILL doing this!  I'm guessing it is something with my computer? I got into WORD and it me see the fonts fine.  What else can I do?

Reinstalling an Adobe Application does not solve any problems unless, of course, some files have deleted.  In your case, the problem seems to be the preferences and the only way I can think this "could be solved" is by resetting the preferences to defaults.  The best way to do is this:

<http://tinyurl.com/cldqqq5>

The above link goes to Adobe official website just in case people want to know before clicking on it.

Basically what it says is this (for Windows systems):

Step 1. Hold down the Alt + Ctrl + Shift keys as you click on the icon to open Elements. When asked if you want to delete the settings file, say yes.

Step 2. Reset the preferences as above.

Step 3. Close Elements and let the file regenerate.

I hope this resolves the problems once and for all.

Marcon2012 wrote:

 

I am starting to get discouraged!  Resetting the preferences did not help.  The jumping and the message at the top that photoshop is not responding, it almost seems like it tries to fix itself but can't.  Is is possible it can just fix itself because I am running out of patience!

To reset did take some time on my machine (about 3 minutes) so this time may be normal.  However, if you want to take a risk then your best option is to uninstall PSE using CCleaner and to clean the Registry entries where all the preferences are stored.  However, I don't normally recommend this method because if a wrong Registry Entry is deleted, then the entire system might be rendered useless.

Also, before using this method, you will need to DE-ACTIVATE your product online so that you can activate again without being called a thief by Adobe.  Adobe don't like people using one copy for 10 different machines to run a tutorial class.

CCleaner can be downloaded from here:

<http://www.piriform.com/ccleaner/download/slim>

If you want the instructions how to use CCleaner safely then post back otherwise forget everything said above.

AdvertisingSpamUK,

1. There's no need to use CCleaner when uninstalling PSE.
2. "All the preferences" are not stored in the registry.
3. One does not need to de-activate PSE before re-installing on the same computer when the hard drive and motherboard are not replaced.

It's all well and good that you want to be helpful, but first learn how things really work before posting suggestions.

Ken

 

It's all well and good that you want to be helpful, but first learn how things really work before posting suggestions.

 

I have tried to uninstall the PSE before I posted my reply and guess what?  The preferences were not cleared.  Using Ccleaner cleared everything and reinstalled PSE again.  However, Activation became a problem because Adobe servers thought this was a 3rd installation.  I had to phone them to tell them that I was simply testing something before posting on Adobe Forums.  They activated it for me straight away and told me to de-activate before uninstalling the product.  For failed systems, de-activation may not be an issue but you still need to phone them.  You don't want to get into the phone method unless you are pretty good at listening and typing at the same time.  It is a nightmare.

Have you tried uninstalling and reinstalling when you posted a reply to my message.  If not then you will should and you could learn something new.

Good bye.

mytaxsite.co.uk wrote:

 

I have tried to uninstall the PSE before I posted my reply and guess what?  The preferences were not cleared.

Of course they weren't.  By definition, user-created preferences are never obliterated by a program's uninstaller because they are created by the user and not by the installation program.  The PSE Preferences are reset by using the Ctrl+Alt+Shift method when launching the Editor.  They are not stored in the registry.  Learn how things work!

Ken

Of course they weren't.  By definition, user-created preferences are never obliterated by a program's uninstaller because they are created by the user and not by the installation program.  The PSE Preferences are reset by using the Ctrl+Alt+Shift method when launching the Editor.  They are not stored in the registry.  Learn how things work!

 

You seem to know a lot of crap.  This being the case, why don't you tell us all where exactly are these preferences stored on the hard disk which can be simply obliterated with windows explorer.  Please teach us all with your wisdom.  You have clkaerly grown with PSE since version 1 while some of us have just started using them.

CTRL+ALt+Shift hasn't worked for him so you are wrong here again.  See my message 13 above and it didn't work.

mytaxsite.co.uk wrote:

 

You seem to know a lot of crap.

Now, now, just because you've often been wrong is no reason to get upset.

mytaxsite.co.uk wrote:

 

why don't you tell us all where exactly are these preferences stored on the hard disk which can be simply obliterated with windows explorer.

Well, gosh, they're right here in the hidden directory:

"C:\Users\<username>\AppData\Roaming\Adobe\Photoshop Elements\10.0\Editor\Adobe Photoshop Elements 10 Prefs.psp"

Elementary, if you know how things work....

mytaxsite.co.uk wrote:

 

Please teach us all with your wisdom.

I have been, and have just done it again!

mytaxsite.co.uk wrote:

 

CTRL+ALt+Shift hasn't worked for him so you are wrong here again.

I don't think so -- if you read the original post, you'll see that the preferences were reset, but that did not solve the problem.

Ken

There is always the possibility that FixCleaner might have caused a problem with the fonts.  I don't know that product, so I can't comment on it, but if PSE once worked OK and now doesn't, you have to consider that changes to your system are at fault.

I think you're right about doing a system restore and then a virus scan.  Hopefully that will get you back to normal.

Ken

Yep, good advice.

Ken

There must have been a stimulus for your husband to run FixCleaner.

Suggest that you check with a reputable computer shop re the operability of your machine.

You are looking more like a muppet now.

Ummm...because your systems and installed programs are different?

 

 

Since when are installed programs a hindrance to a proper functioning of a computer?  One can install almost any programs they want provided they don't try to run them on a system that has not met the minimum requirements.  Installed programs are dead as a duck if not launched to use them.  You can use a system as a storage but they don't affect anything.

because there's no "one file" to delete and because re-installing won't solve the problem?

Well in that case mention all the files to fix this once and for all.  I have done clean installs of Adobe Programs umpteen times and have always experienced massive improvements.  so you are just spouting something you know absolutely nothing about.

Read my last message on this topic which tries to solve this.  If that doesn't wort#rk then clearly Marcon2012 will have to do a clean install of the operating system and all the programs he is using.  At least he has to avoid nutters like you around here.

Hi Marcon,

From the description it seems that you PSE font files might have get corrupted. If you are still facing the issue then this might help.

1. Go to "C:\Users\[USERNAME\AppData\Local\Adobe" and delete the TypeSupport folder in it.

2. Go to  "C:\Users\slohia\AppData\Roaming\Adobe\Photoshop Elements\" and delete the 10.0 folder.

3. Relaunch PSE10.

See this time if the issue gets resolved.