ocacionally some site users report that tey are not able to register with the site via this page http://www.globalcastingcenter.com/talent-register . This is the last message my client received from the user:
"Hello! I'm from Ukraine, and D try to register, but there is a message- "An Error Occurred An error occurred processing your last request. Please go back and try again." Tried several times on Firefox and IE. Is that a web-site problem? Thanks Ira"
Other users didn't indicate error text but also reported trouble registering. What could be causing this?
(most of the users register with no problem)
I've got an answer which I was hoping for. No analysis. Even though I said that to the big majority of customers the registration works fine, the support team member tried to replicate the issue and when he was succesfull registering assumed problem does not exist. This is the reason I've also posted this on forum, to attract more creative opinion.
The problem clearly exists and I dont know if its my fault of treating the registration form or its in BC backend. I dont expect to get straight answer as this is a tricky problem but any opinions or considerations what could be wrong are very welcome.
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Europe, Middle East and Africa