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Ray Wundebar Calculating status...

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Some users have problem registering.

Aug 3, 2012 9:22 AM

Categories: How to - HTML/CSS/JavaScript, Customer Database Tags: #users #register #crm

Hi,

ocacionally some site users report that tey are not able to register with the site via this page http://www.globalcastingcenter.com/talent-register . This is the last message my client received from the user:

"Hello! I'm from Ukraine, and D try to register, but there is a message- "An Error Occurred An error occurred processing your last request. Please go back and try again." Tried several times on Firefox and IE. Is that a web-site problem? Thanks Ira"

Other users didn't indicate error text but also reported trouble registering. What could be causing this?

I do use javascript to prefill the user field with their entered e-mail but this second e-mail field is kept visible and called "confirm your e-mail" to give the ability to fill user field manually in case script doesnt work.

(most of the users register with no problem)

Thanks

331 Views 4 Replies Latest reply: Ray Wundebar, Aug 9, 2012 10:51 AM

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1. Sidney Mitchell,

Aug 3, 2012 10:27 AM in reply to Ray Wundebar

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Hi Ray,

I believe you have submitted a case on this issue which is currently assigned and being investigated.

We'll respond through the ticket in this case.

Kind regards,
-Sidney

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2. Ray Wundebar,

Aug 7, 2012 2:24 AM in reply to Sidney Mitchell

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I've got an answer which I was hoping for. No analysis. Even though I said that to the big majority of customers the registration works fine, the support team member tried to replicate the issue and when he was succesfull registering assumed problem does not exist. This is the reason I've also posted this on forum, to attract more creative opinion.

The problem clearly exists and I dont know if its my fault of treating the registration form or its in BC backend. I dont expect to get straight answer as this is a tricky problem but any opinions or considerations what could be wrong are very welcome.

Thanks

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3. mario_gudelj,

Aug 8, 2012 5:41 PM in reply to Ray Wundebar

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You must have selected the Web Form Security field, but have removed the following module from the page that form is on:

{module_ccsecurity}

Try adding it back and re-submitting the form.

Cheers,

-mario

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4. Ray Wundebar,

Aug 9, 2012 10:51 AM in reply to mario_gudelj

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Thanks Mario, I've added the module. Lets hope this will solve the problem to some customers.

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