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Printing an html msg to pdf crashes the driver but I can save to pdf from Abat

Aug 3, 2012 1:26 PM

I have a user on a windows 7 64bit with Acrobat 9. He's got a message that we've saved to an xps. It opens fine in outlook and in xps viewer. When I try to print it in either one it crashes the acrobat printer driver. But I can open the xps in Acrobat and save to pdf just fine. Huh?

732 Views 3 Replies Latest reply: CtDave, Aug 14, 2012 7:59 PM

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Apr 7, 2010

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1. David Kastendick,

Aug 13, 2012 1:45 PM in reply to oxidation1999

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What happens if the user tries to convert the file directly to PDF from Outlook (either via PDFMaker or Adobe PDF Printer) or from their web-mail client (printing to the Adobe PDF Printer)?

Trying to figure out how XPS & the XPS viewer are necessary in this workflow.

What error message are you getting when the Adobe PDF printer crashes?

Have you updated Acrobat to 9.5.1?

-David

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2. Bill@VT,

Aug 14, 2012 2:45 PM in reply to David Kastendick

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My guess is you are using AA9.0 which is not compatible with 64-bit systems. Do the update and then try again.

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3. CtDave,

Aug 14, 2012 7:59 PM in reply to oxidation1999

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Some useful reference material.
At http://helpx.adobe.com/acrobat/kb/compatible-web-browsers-pdfmaker-app lications.html
Acrobat 10.1 adds PDFMaker support for these Office 2010 64-bit applications: Word, PowerPoint, Excel, and Outlook.
Acrobat 9 and earlier users can create Adobe PDF files using the Adobe PDF printer.
For more information, see PDFMaker unavailable in 64-bit Office 2010.
(http://helpx.adobe.com/acrobat/kb/pdfmaker-unavailable-64-bit-office.h tml)

n.b., Acrobat 9 just went to 9.5.2

Be well...

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Printing an html msg to pdf crashes the driver but I can save to pdf from Abat

Aug 3, 2012 1:26 PM

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