I have a user on a windows 7 64bit with Acrobat 9. He's got a message that we've saved to an xps. It opens fine in outlook and in xps viewer. When I try to print it in either one it crashes the acrobat printer driver. But I can open the xps in Acrobat and save to pdf just fine. Huh?
What happens if the user tries to convert the file directly to PDF from Outlook (either via PDFMaker or Adobe PDF Printer) or from their web-mail client (printing to the Adobe PDF Printer)?
Trying to figure out how XPS & the XPS viewer are necessary in this workflow.
What error message are you getting when the Adobe PDF printer crashes?
Have you updated Acrobat to 9.5.1?
Some useful reference material.
Acrobat 10.1 adds PDFMaker support for these Office 2010 64-bit applications: Word, PowerPoint, Excel, and Outlook.
Acrobat 9 and earlier users can create Adobe PDF files using the Adobe PDF printer.
For more information, see PDFMaker unavailable in 64-bit Office 2010.
n.b., Acrobat 9 just went to 9.5.2