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Error 2753.The File is not marked for installation

Jul 20, 2012 11:12 AM

Tags: #file #error #not #for #installation #is #marked #2753.the #'installplugin.exe'

This is an oldie but a goodie. We have the following error occur on machines when we try to upgrade machines to the newest flash player:

 

Product: Adobe Flash Player 11 Plugin -- Error 2753.The File 'InstallPlugin.exe' is not marked for installation.

 

The only way we have been able to correct this is outlined here:

 

http://www.eversity.nl/blog/2012/05/adobe-flash-player-install-error-2 753-the-file-installax64-exe-is-not-marked-for-installation/

 

Our IS department wrote a .Net app that automates this process a bit, but it would be nice if the Adobe installer would detect and correct this error, as we push out Flash updates via GPO.

 

Any takers on this?? PLEASE!!

 

Marc

 
Replies
  • Currently Being Moderated
    Jul 20, 2012 7:50 PM   in reply to morrisprintinggroup

    All I can do is suggest that you write a bug report or enhancement request at https://bugbase.adobe.com/

     
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  • Currently Being Moderated
    Aug 2, 2012 2:47 PM   in reply to morrisprintinggroup

    Might be fixed in stealth release today 11.3.300.270 which is detailed in this posting: http://forums.adobe.com/message/4594596#4594596

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
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    Aug 2, 2012 4:50 PM   in reply to itapl2a

    I posted this in another thread today, but if you can provide me with the GUIDS that are left behind, I'll bring this up directly with our installer team.

     

    Btw, while we updated the uninstaller/installer with today's release (and added a new GUID for the msi installer), there were no additional changes to address this issue.

     
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  • Currently Being Moderated
    Aug 3, 2012 1:41 PM   in reply to morrisprintinggroup

    The site https://community.spiceworks.com/topic/211901-is-this-the-correct-way- to-install-flash-over-gpo?page=2 has a list of other problem GUID's that other users have experienced.  If adobe could re-package the exe based uninstaller program as a MSI, it would be an easy fix to deploy the uninstaller MSI before installing the new Flash versions.

     
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  • Currently Being Moderated
    Aug 3, 2012 2:37 PM   in reply to Chris Campbell

    I ran into the same problem while trying to install the Plugin version of 11.3.300.270. The ActiveX download version seemed to install okay, but the Plugin download failed so I tried the MSI version and got the error 2753 message. To work around the insall issue with the plugin, I had to delete the following keys from the registry:

     

      HKEY_CLASSES_ROOT\Installer\Products\1924FBDFBDD7C5C41B8233A264FCF8AF

      HKEY_CLASSES_ROOT\Installer\Products\5100A42EF37C75B48BFDE58BD4E26958

     

    which were for version 10 of the Plugin and ActiveX players.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
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    Aug 6, 2012 5:11 PM   in reply to morrisprintinggroup

    Quick update, we have an internal bug number on this (#3302658 for future reference) and we'll be working with Microsoft to get this resolved.  Please feel free to ping this thread or me directly (ccampbel@adobe.com) for updates.

     

    Chris

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
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    Aug 8, 2012 5:50 PM   in reply to morrisprintinggroup

    If anyone has time, we could use some additional information.  Please feel free to send it to me directly at ccampbel@adobe.com.

     

    Could impacted users provide us with two more forms of troubleshooting data:

     

    - Process Monitor log:

    http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

     

    It would be best to start procmon just before the issue is reproduced. For instance, if the MSI error message appears toward the end of the MSI execution, they should try to start logging procmon data just before the error occurs.

     

     

    - MSDT Report

     

    From a computer that is connected to the Internet:

     

    1. Click on the link below.

    http://support.microsoft.com/sdp/0B0D020A3231393931383930333709

    2. Click on the Run button (recommended) to start the diagnostic process.

    3. Follow the onscreen instructions to run the diagnostic on this computer, or on a different computer.

     

    Thanks,

    Chris

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Aug 23, 2012 5:27 PM   in reply to morrisprintinggroup

    Quick update that we're still investigating this issue.  If anyone is up for helping us generate debug logs, please see the steps below:

     

    Perform the following steps on an impacted system

     

    1. Download the appropriate "Debugging Tools for Windows" MSI installer which is available from:

    ** For 32 Bit systems: http://msdl.microsoft.com/download/symbols/debuggers/dbg_x86_6.11.1.40 4.msi

    ** For 64 Bit systems: http://msdl.microsoft.com/download/symbols/debuggers/dbg_amd64_6.11.1. 404.msi

     

    Click on Run

    Click on Next

    Click on "I agree" for the EULA

    Click on Next

    Select the radio button for "Custom"

    Click on Browse and change the default install path to C:\DEBUGGERS

    Click on Next

    Click on Install

    Click on Finish

     

    2. Download the appropriate TTTSetup MSI installer:

    ** For 32 Bit systems: https://sendnow.acrobat.com/?i=7gBp4PSAtP9lB8UrdqBr6Q

    ** For 64 Bit systems: https://sendnow.acrobat.com/?i=9SfayRdL7gGV50TeYOpkTg

     

    3. Copy the appropriate TTTSetup MSI installer to c:\debuggers

     

    Double click on the MSI installer to execute

    Click on "Next"

    Click on "I accept" for the EULA

    Click on "Next"

    Ensure the install location reads C:\Debuggers\ttt\

    Click on "Next"

    Click on "Install"

     

    4. Launch task manager and ensure that there are no running instances of msiexec.exe. If there are, end the running instances. This will help us isolate the msiexec.exe process(es) that are associated with the Flash Player MSI.

    5. Launch the Flash Player 11 MSI installer but do not click on the Install button just yet.

    6. Locate the msiexec.exe process(es) that appear in task manager after launching the Flash Player MSI. Take note of the PID(s) for msiexec.exe (you will need it later)

    - If you do not see a PID column in Task Manager, you can add it from the task manager View pulldown menu (View->Select Columns)

    7. Create the following folder C:\iDNAtrace

    8. Open a command prompt and navigate to C:\Debuggers\ttt (cd C:\Debuggers\ttt)

    - If you have two running instances of msiexec.exe, you will need to perform steps 8 - 10 in two separate command prompts in order to capture all MSI activity (one for each PID).

    - If you are on Windows 7, you will need to launch the command prompt with the "Run As Administrator" command. To do this, click on Start, type cmd in the search field, right click on cmd.exe.

    9. Type "TTtracer.exe -Initialize" without the quotation marks and then Press Enter.

    10. Type "TTtracer.exe –dumpfull –maxfile 1024 –ring –out c:\iDNAtrace –attach PID” without the quotation marks, Press Enter. <Replace "PID" with the process ID for msiexec.exe from step 5 above>

    11. click on the Flash Player 11 MSI Install button. When the Flash Player 11 MSI displays the error message, click on "Exit App" on the iDNA window on the desktop. This will create the .out and .run trace files in the C:\iDNAtrace folder

     

    Please send the .run and .out files to ccampbel@adobe.com for further analysis.

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Sep 12, 2012 5:30 AM   in reply to Chris Campbell

    Is there any progress on this? Do you still need more debug logs?

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Sep 13, 2012 4:27 PM   in reply to khart123789

    We're actively working with Microsoft to figure this out.  We've got a few debug logs that we're working with, so hopefully that'll be sufficient.  Please feel free to ping this thread or me directly (ccampbel@adobe.com) for updates.

     
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  • Currently Being Moderated
    Oct 12, 2012 7:10 AM   in reply to Chris Campbell

    Hi Chris,

     

    I would love to know if you have any updates for that issue.

     

    Have a nice day.

     
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  • Currently Being Moderated
    Oct 17, 2012 3:36 AM   in reply to ludoLag

    Any updates welcome here too!

     
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  • Currently Being Moderated
    Oct 24, 2012 7:46 AM   in reply to morrisprintinggroup

    For the Adobe folks, this doesn't just affect Flash. I encountered the same problem with Shockwave Player this morning. Like others, I had to delete a key under Installer to get the Adobe installation to complete properly. For Shockwave, it was:

     

    HKEY_CLASSES_ROOT\Installer\Products\1D89543D8B706BE4DAA9BDFD85FF1CF9

     

    This is a real problem when pushing Adobe products to dozens or hundreds of computers via GP.

     
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  • Currently Being Moderated
    Oct 25, 2012 2:19 AM   in reply to morrisprintinggroup

    I've got around these problems by scripting the deletion of the older Adobe reg keys in "HKEY_CLASSES_ROOT\Installer\Products". And using  a login script to push out the script.

     

    However, having gone to the trouble of setting up SCCM, then SCUP, and then pushing out the latest updates - I'd prefer not to have to go hacking bits out of the registry on over 100 machines  - and hope something else doesn't break.

     
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  • Currently Being Moderated
    Nov 1, 2012 7:20 AM   in reply to dudeness44

    I've previously been able to get around this issue by removing all the Flash reg keys in "HKEY_CLASSES_ROOT\Installer\Products". However, I'm now having this problem (with the plugin version) on a computer where I've removed all said keys.

     
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  • Currently Being Moderated
    Nov 15, 2012 10:56 AM   in reply to patissier9

    I'm having this problem on another computer now with the IE version. I've removed all reg keys (meaning the whole folder) with flash in them from HKEY_CLASSES_ROOT\Installer\Products but I still cannot install Flash.

     
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  • Currently Being Moderated
    Nov 26, 2012 2:49 AM   in reply to morrisprintinggroup

    I noticed problems with deploying Flash 11.5.502.110 plugin based.

     

    In Events View I noticed error 2753. The File InstallPlugin.exe is not marker for installation, and trying to run msi installer at workstation that was affected to that problem, even I was logged with administrative priviliges it showed info that due to lack admin priviliges it cannot be installed.

     

    Then I tryied to run this version of Flash as .exe and installation went without any problems...

     

    what is the cause of that problem (problem with workstations with Vista and Win7)

     
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  • Currently Being Moderated
    Nov 27, 2012 5:30 AM   in reply to Chris Campbell

    Hi Chris,

    any official update on this issue? As already mentioned we're seeing it again with 11.5.502 which cannot be rolled out to the organization properly.

    Would appreciate an outlook to then you estimate this could be resolved.

    Thanks!

     
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  • Currently Being Moderated
    Nov 27, 2012 5:34 AM   in reply to dudeness44

    Hi, can you maybe provide me with the script youre using to eliminate old Adobe reg keys in "HKEY_CLASSES_ROOT\Installer\Products" - would love to have that temporary solution as well. Reach out to me at frank.wagner@jam-reisen.de

    Thanks!

     
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  • Currently Being Moderated
    Nov 27, 2012 12:44 PM   in reply to bLfH

    I will be glad to have the script too. You can reach me at imohame2@gmu.edu

     
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  • Currently Being Moderated
    Nov 29, 2012 11:08 AM   in reply to iMe4Life

    Hi all, can verify that this is working, after manual Uninstalltion of Flash ActiveX & Plugin no reinstallation possible. Deleted all keys under "HKEY_CLASSES_ROOT\Installer\Products" with flash activex or flash plugin (btw... they all got references to an old sccm cache folder they where installed from in the past) and after that voila Installation of actual Version deployed through sccm is installing fine.

    This Behavior only exists on ca. 15 out of 300 clients... dont know why ... All new clients install fine

     

    So now i dont want to fix this my own on all not updatable Versions installed - Is there a chance to automate this, or maybe a fix in the next installer?

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
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    Nov 30, 2012 4:51 PM   in reply to ChrisBauer

    This should be fixed in 11.5, but it only applies to systems going forward.  If you have a system already affected you'll need to run one of the workarounds (like deleting the offending entries in the registry).  I'm looking into automating this, as soon as I do I'll make sure to post in the forums and make a tech note.  If anyone gets to this before me, please let us know and we'll make sure to publicize your fix if you're willing to share with the community.

     
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  • Currently Being Moderated
    Dec 6, 2012 7:23 AM   in reply to Chris Campbell

    Chris, any luck with automating the resolution to this issue?  I am down to 20 machines that wont install flash 11.5 for this specific reason.

     

    Thanks!

     
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  • Currently Being Moderated
    Dec 11, 2012 11:18 AM   in reply to morrisprintinggroup

    If you're using sccm to deploy software updates like adobe's flash player, you can get this information from the report 'Status of a specific advertisement'.  You'd just export the list of machines listed as failed.

     
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  • Currently Being Moderated
    Dec 11, 2012 12:34 PM   in reply to morrisprintinggroup

    I sort of figured you were.  Honestly I've never looked into deploying software through group policy so unfortunately I wont be much help there.  How do you typically verify that a client received and applied an update you push out?

     
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  • Currently Being Moderated
    Apr 15, 2014 2:34 PM   in reply to Chris Campbell

    Still seeing this error with the latest release of Shockwave Player being deployed via MSI (12.1.0.150) using GP. I had to delete the registry keys for the 12.0 version installed before the MSI would install properly.

     
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