My InDesign CS6 files open properly but all files have the blank white icon as if the system does not recognize the file and what program to use. Does anybody know how to fix this as it's driving me nuts! I'm using Windows 7 on a 64-bit machine.
An employee at my office is having the same issue in a similar form: the icon was initially viewable, then because Windows default, I uninstalled and reinstalled the program and the icon was then viewable again then, in a seemingly random manner, it became Windows default again. I figured uninstalling and reinstalling would solve the problem again but unfortunately this time it did not.
I thought perhaps determining which DLL it is that generates the thumbnail and then registering it might make a difference.
Can you help?
Afraid not. You might want to uninstall again, then runthe clean tool before reinstalling: CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3
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