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AcrobatX Pro

Aug 2, 2012 1:20 PM

I have reader x and acrobatx pro on my pc.  reader x opens and works fine, but acrobatx pro doesn't even try to open.  Help please.

 
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  • Currently Being Moderated
    Aug 2, 2012 5:05 PM   in reply to David Owen Smitley
     
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  • David Kastendick
    3,219 posts
    Apr 7, 2010
    Currently Being Moderated
    Aug 3, 2012 3:30 PM   in reply to David Owen Smitley

    Hi David,

     

    Is Acrobat X installed as a part of a CS6 Suite or stand-alone?

     

    If it's part of a suite, please check out: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days .html

     

    If it's a stand-alone: Are you receiving any error message?  Has it ever worked?  Any ideas on what's changed?

     

    -David

     
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  • David Kastendick
    3,219 posts
    Apr 7, 2010
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    Aug 6, 2012 3:06 PM   in reply to David Owen Smitley

    Hi David,

     

    Could you try the steps outlined in that document I referenced previously?  You say you have CS6.  Odd as it sounds, there might be some serialization issue going on here with your stand-alone installation.  Even if it doesn't affect your Acrobat installation, deactivating/re-activing Photoshop won't hurt.

     

    If that doesn't resolve your issue, a few questions:

    • What OS are you running?
    • Can you try launching Acrobat from another admin account on the system?

     

    -David

     
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  • Currently Being Moderated
    Aug 9, 2012 5:25 AM   in reply to David Owen Smitley

    Hi David

     

    The solution to your problem could be recreating the adobepcd/cache file as it contains the licensing info for all your adobe softwares,and it seems to me like once we recreate it your problem will be fixed

    Now before you recreate it let me tell you that it will remove the licensing info for all the adobe software and you have to reenter the serial number for all the adobe application (i.e  Adobe CS6, Lightroom 4.1,Acrobat X and PSElements 10)  so make sure that you have all the serial numbers with you before you try it

     

    The location for Adobe PCD/Cache is

    C/Program Files/Common Files/Adobe/Adobe PCD

     

    so you can move this file to other location however do not delete it so that in case we require it we can restore it again

    and hopefully this should resolve your issue

     
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