Since I'm posting here, not surprisingly I had exactly the same problem. Acrobat X Pro simply closed and would not launch again with no message at all. I deleted the cache files and managed to restart Acrobat X Pro right after that. It gave me an interesting option, you see the screen capture in the attachment. Although I could have the trial period extended to 32767 days (yes, that's the number) I decided to reenter the serial number anyway. So far it is working. The manace that we call copy protection rears its ugly head every now and then to remind the legitimate users what a nuisance it is to deal with it while the pirated copies probably run with no problems. Irony is unescapable!
System: Windows 7 Professional 64-Bit, Service Pack 1, full updates, i7 X980 3.33 GHz, 12 GB RAM.
Message was edited by: keptlight to add system information
Well, it stopped working about 12 hours later again. Now, I chose to use it in trial mode for 32767 days and see what happens. This is a major nuisance Adobe. There needs to be an easy fix, better yet, preventing it from happening in the first place.
Nope, I had enough of clicking the Try button which kept popping up very frequently. Deactivated the suite, uninstalled everything, and reinstalled it again. So far Acrobat seems to work (but I had said that before :-(
The workaround fixed the condition on my computer. I am waiting to see if it re-occurs after another 30 days. Does anyone know if Adobe has or will fix this problem so that the workaround is not needed.
Thanks for your help.
Had the same problem here. I upgraded from Design Premium CS5 to MC CS6 and Acrobat just decided not to work.
To fix it, I went into Photoshop, deactivated, reactivated, then went through the process again and now it works. We'll see for how long.
Another issue that really horks me off is I could not fully UNinstall CS5. InDesign remains. I also had a hard time uninstalling my separate license for AE CS5. Insane.
As everyone has been posting, I too am having the exact same problem. I believe that most of us are professionals and if I gave a client this type of service (not answering or fixing), I wouldn't have clients any longer. Unfortunately, we (me) are held prisoners by Adobe... so frustrating but can't do a darn thing about it. I can stomp my feet and scream at my computer, but nothing will change.
It really sucks and I don't have time for this. ARGGGHHH!!!
After 30 days the "official" fix stops working yet again. On top of this there was a major quarterly patch update (10.1.4) for Acrobat which I just installed. I was hoping, really really hoping they fixed this idiotic blunder. Guess what...... cmon' guess. I think you all already know the outcome. IT IS STILL FREAKING BROKEN!!! So...... lets just keep de-activating some UNRELATED program that is part of the suite EVERY 30 DAYS and reactivating the the entire suite. What a massive steaming pile of awesomeness! I'm so excitied I can hardly contain myself! For $1900 I really sort of expect more. Maybe I'm just weird that way.
I'm so annoyed I just uninstalled Acrobat X and am installing Acrobat from my previous CS4 version. I'm sure I'll run into some sort of incompatibility snafu but it's worth a try. Adobe would do themselves a favor by discontinuinig this 'upgrade'. No one should have to go through these monkeyshines to get a product to work.
Nope, had troubles re-installing Acrobat from CS4. Installed Acrobat X again (twice). Can now open it and I've printed some PDFs without crashing the apps. I'm keeping Matt's fix handy, though. What a colossal pita!
Well, 30 days later and the same problem is back again!!!! The fix is temporary as in 30 day temporary. Way to go Adobe - now how about a real fix???
As a side note - its also stupid that you can no longer drag a file into the adobe acrobat window to open it.
I am not sure if everyone is using the same "workaround". I received specific, step by step instructions from a support person. It involved downloading a program and running it after deactivating CS6 products. After that I reinstalled all the apps again. Now, it has not been 30 days yet, I am not sure if my problem is solved. But it will be really helpfull if Adobe published this set of instructions for everyone to follow, which I suggested in my thank you note. If you have all used the same procedure, then I stand corrected.
Its my understanding that the solution outlined here should resolve the issue permanently
If you've completed this solution and are continuing to experience the issue please post
Adobe is one of the worst companies in the world for end user support. They don't really care that all of these people are going through hell. They are just focussed on making CS6 obsolete as fast as possible to force us to upgrade. What a joke. I spent $800 on this piece of garbage software.
I wanted to post to let you know that I first experienced this problem about 30 days after installing CS6 master collection.
Several days ago, it died again. So, I am concerned that the fix is not really "permanent". In addition to taking my time and creating a "crisis" in my workflow, I am concerned that Adobe may not give us an unlimited supply of "deactivations" to get the system up and running ever few weeks.
For now, I'll just try the work around "again" and hope this time it will be permanent.
My boss called Adobe (Acrobat division) last night and they finally admitted this has been occurring since release in May, and did not have a permanent solution for this issue. They have an idea (something about Acrobat and CS suite registration meshing together improperly) where the issue lays but do not have a fix as of this post (obviously). They also said they are working on trying to find a solution.
Today I returned from vacation and - surprise - Acrobat X does not work again! In the last months I experienced the discussed issue three times - each time after around 30 days- and feel frustrated again. In the past I have tried out all found 'workarounds' incl. a complete re-installation of CS6, but it only lasted for 30 days. So today I scanned again all forums for news and found some 'solutions', which I applied. But - surprise - none of them helped and Acrobat X does still not work on my machine, which was not the case after the previous try outs (where at least for the following 30 days it worked). So my feeling is finally that the found solutions work a few times for 30 days, but they only postpone the problem to a later stage. At least on my system I am not able anymore to get Acrobat X running. What options do I have now? Why is there no proper solution provided by Adobe? Any hints from someone?
Eventualy I found a solution for this issue, but am not sure if this is permanent solution:
a.) Opened InDesign and in the Help menu deactivated it, then closed InDesign.
b.) Opened Acrobat X and activated it through the Help menu by entering the Adobe ID and in a second window, by entering the licencse number for CS6, then closed Acrobat X.
And now Acrobat X seems to work again, as also all the other CS6 products (Photoshop, etc.). But who knows if this is permanent? Will come back if the issue occurs again (after 30 days?).
Well my Acrobat X stopped working after 30 days like everyone else. Deactived and reactivated as described and it now opens existing pdf documents but does not want to open on its own and no Acrobat icon listed with the other CS6 components .... :-(
Since I applied the fix according to the step-by-step instructions I received in the mail, I have not had any problems with Acrobat X or any CS6 applications. I have even run CS5 apps on occasion.
Join the zombies and pay up to upgrade to Acrobat 11. I don't believe Adobe fixes product flaws anymore without issuing a new major version to address the issues the previous version introduced. Seems each new version has less features than the old one did as well - maybe its just my opinion.
We basically tossed our V10 licenses in the trash and downgraded back to 9 while warming up to Corel.
-Overwhelmingly disappointed in Adobe as of late.
OK. Have now applied the instructions as posted on http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days .html and Acrobat X starts up again as it should. The question is again what happens after 30 days? Will give a feedback!
I orginally fixed this issue using the instructions from the chat (#46) that told us to move the cache data base file to the desktop, which I did. I have now moved it back to "cache" and now I have two cache data base files - the original one I moved before deactivication and the newer one that seems to have been created when I did the deactivate-reactivate. The original data base cache file is now named "cache(2)". What should I do now? Should I delete cache (2) which was the original date base file?
Adobe has provided a hotfix to resolve this issue permanently . Kindly follow Solution 2 mentioned at http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days .html and check if you get Exit Code 0.
Feel free to post the results.
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