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Johnny_G93
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Having problems watching flash videos in fullscreen on any web browser.

Jul 21, 2012 2:41 PM

     While watching videos in fullscreen on Youtube and other sites like this my framerategets so low that the video changes into a slideshow.

It happens mosty in fulscreen but can also appear while watching normally. Hardware acceleration is off.

After i click "show video info" I can easly notice that my framerate drop is REALLY high. I have this problem on every single web browser.

Right now I am using Google Chrome and FF. Problem started to occur after upgrading FP to 11.3, but downgrading it didn't help at all.

I noticed that uninstalling adblock from my browsers solved this problem only on google chrome.

After I got familiar with google chrome, framerate drop returned with bigger army then ever and uninstalling adblock changed nothing.

I am using Windows 7.

I'm sorry if my post might be a little chaotic, but I've been struggling with this problem for weeks now and I didn't really knew where to start.

3172 Views   14 Replies   Latest reply: MetamorphomisK, Aug 4, 2012 11:48 AM
 
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  • Pat Willener
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    1. Pat Willener,
    Jul 21, 2012 8:18 PM   in reply to Johnny_G93
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    What is your display adapter, device driver version & date?  See http://forums.adobe.com/thread/945765

     

    What I would try if I encountered your situation

    1. install the latest graphics driver
    2. turn hardware acceleration back on
     
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  • Johnny_G93
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    2. Johnny_G93,
    Jul 22, 2012 1:52 AM   in reply to Pat Willener
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    I've got ATI Radeon HD6950 2GB with the latest driver installed.

    I even tried to downgrade the driver once but it didn't help so I sticked with the newest.

    I have also tried turning on and off hardware acceleration, but neither work.

     
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  • Johnny_G93
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    3. Johnny_G93,
    Jul 25, 2012 7:18 AM   in reply to Johnny_G93
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    Can anyone help me with this problem or adobe just doesn't care about their users?

     
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  • danny_m93
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    4. danny_m93,
    Aug 2, 2012 2:01 AM   in reply to Johnny_G93
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    Did this clear up for you? Because it's started happening to me now and I want to know if I can fix it or just have to wait for it to pass.

     
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  • Pat Willener
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    5. Pat Willener,
    Aug 2, 2012 3:02 AM   in reply to Johnny_G93
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    That is really not something that should happen; what is your Flash Player version?

    → http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html# main_Find_the_Flash_Player_version_installed_on_your_machine

     
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  • danny_m93
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    6. danny_m93,
    Aug 2, 2012 5:39 AM   in reply to Pat Willener
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    I've got version 11.3.31.222

     
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  • Chris Campbell
    8,572 posts
    May 4, 2010
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    7. Chris Campbell,
    Aug 2, 2012 3:37 PM   in reply to danny_m93
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    The key to us being able to fix these issues is reproducibility.  Unfortunately, many times these problems just don't occur on other systems.  Given the popularity of video playback, I suspect we're dealing with something specific on your systems.  Here's the FAQ that we ask users to take a look at when this type of problem occurs.

     

    How do I troubleshoot and report problems with Flash Player Video?

     

    I'd recommend going through this, trying out the solutions you haven't tried already, and then reporting a bug to us.  However, before doing this, try both of these links to see how playback works:

     

     

    If you encounter problems with both, then this is most likely not a Flash issue but either a core system problem or a problem with YouTube.

     

    Thanks,

    Chris

     
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  • mascotabaco
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    8. mascotabaco,
    Aug 2, 2012 7:26 PM   in reply to Chris Campbell
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    Since the last Flash update (11,3,31,222) i also can watch flash videos in fullscreen without lag both on chrome an IE.

    Tried a couple solutions i read here, but they didn't work.

    The Intel graphic driver is up to date and everything was working fine until i installed the latest flash update!

    Should i try to completly uninstall flash and install it again? I don't think it will work but...

     
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  • Arthur Lira
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    9. Arthur Lira,
    Aug 3, 2012 3:13 PM   in reply to mascotabaco
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    I am also having the same problems since yesterday.

     
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  • MetamorphomisK
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    10. MetamorphomisK,
    Aug 3, 2012 8:25 PM   in reply to Johnny_G93
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    I had the problem since today afternoon, funny how everyones problems occurred about the same time ... but unlike OP, my problem only occurs on Google Chrome. I've tried updating everything and still doesn't work. Help please, please don't abandon this thread, if you got a solution, please post it. Thanks

     
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  • abralsharif
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    11. abralsharif,
    Aug 4, 2012 1:16 AM   in reply to Johnny_G93
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    I had this problem with google chrome, but not on other browsers. The issue began when I downloaded a media-viewing program, but the problem persisted even after removing it.

     

    I've tried a few things to no avail, but then I found something interesting. For some reason, I had multiple versions of flash plugins enabled at the same time. I disabled all but one, and that seemed to fix my problem. Worth a shot if you've tried everything else and still didn't solve the problem. Here's what I did:

     

    Type "chrome:plugins" in the adress bar. Find the flash plugin. Expand for details. If there are multiple versions of flash plugins enabled, disable all but one.
    When I disabled all but version 11.3.31.222, the problem persisted, But when I disabled all but version 11,3,300,268, the problem disappeared.

     

    You might have a different issue (faulty graphics card, driver not updated), but this worked for me.
    Good luck. Hope I helped someone..

     
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  • danny_m93
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    12. danny_m93,
    Aug 4, 2012 1:25 AM   in reply to abralsharif
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    Just tryed abralsharif's suggestion and it fixed the problem, recomend every one else give it a shot aswell.

     
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  • mascotabaco
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    13. mascotabaco,
    Aug 4, 2012 6:29 AM   in reply to danny_m93
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    Thank you abralsharif! That fixed the problem!

    Adobe, i think it's obvious what is causing this issue...

     
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  • MetamorphomisK
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    14. MetamorphomisK,
    Aug 4, 2012 11:48 AM   in reply to abralsharif
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    Thanks, this solved my problem.

     
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