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UpstartThunder
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Serial number problems with CS4

Aug 3, 2012 1:08 PM

Tags: #cs4 #adobe #serial_number

My cs4 production premium serial number wont work. I have uninstalled all adobe softwear and used the clean up tool, reinstaled cs4 but the serial still wont work.

Could it be that I have one licence of cs5 in use on one computer at work? My CS4 came with CS5. The serial number works fine to regester it on the adobe website so I know it is correct. Please help.

 
Replies
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    Aug 3, 2012 2:31 PM   in reply to UpstartThunder

    It is likely you are having a permission issue with your AdobePCD and caps folder.  Do you have any other Adobe software installed on this computer?  Have you tried removing it?

     
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    Aug 3, 2012 2:46 PM   in reply to UpstartThunder

    Then you may want to try removing the AdobePCD and caps folder.  Which operating system are you using?

     
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    Aug 3, 2012 4:21 PM   in reply to UpstartThunder

    I will be happy to point you to the right location.  I do need to know what operating system you are using though.  Also it would be benficial to know if it is 32 bit or 64 bit.

     
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    Aug 3, 2012 10:54 PM   in reply to UpstartThunder
     
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    Aug 5, 2012 1:21 PM   in reply to UpstartThunder

    UpstartThunder you should be able to locate the AdobePCD and caps folder at C:\Program Files\Common Files\Adobe.  I would recommend moving both folders to your desktop and trying the installation again.

     

    If you are utilizing any other Adobe Creative software though I would recommend uninstalling it prior to utilizing this procedure.

     
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    Aug 6, 2012 1:01 PM   in reply to UpstartThunder

    I am sorry UpstartThunder but from your previous messages it appears that you had a message stating you had an invalid serial number.  This message will typically come up during the install process.  Was this not the case?  Were you previously able to install but then received a message that your serial number was invalid?

     

    Did you start having this problem after you moved the AdobePCD and caps folder or did you perform additional steps which lead you to being unable to initate the install process?

     

    Can you please provide the exact error message you receive when trying to install?

     
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    Aug 6, 2012 1:28 PM   in reply to UpstartThunder

    I see I would verify that your CS4 serial number is registered at http://www.adobe.com/.  This will help verify that the serial number itself is not the issue.  If you are unable to use the Clean Script then your last chance would be to try running the Microsoft Fix-it utility at http://support.microsoft.com/mats/Program_Install_and_Uninstall/.

     
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