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taroze
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Install problems due to Windows Installer not being accessed

Aug 2, 2012 3:59 PM

I have been trying to correct the issues with Windows Installer for days.  IO have tried "re-start" through the "run" program via the start menu.  I have tried "fix It" throught Windows web site.  I am running Windows XP media edition and IE 8.  What can I do to allow Windows Intaller access and download Adobe Reader?

TAROZ

1330 Views   15 Replies   Latest reply: taroze, Aug 4, 2012 10:12 PM
 
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  • MichaelKazlow
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    1. MichaelKazlow,
    Aug 2, 2012 5:00 PM   in reply to taroze
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    What version of Reader are you trying to install? What service pack are you running? I think Reader X requires SP3.

     
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  • taroze
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    2. taroze,
    Aug 2, 2012 6:33 PM   in reply to MichaelKazlow
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  • Claudio González
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    3. Claudio González,
    Aug 2, 2012 7:21 PM   in reply to taroze
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    A blank message isn't very helpful...

     

    If I were you, I would try running the Actobat and Reader Cleanup Tool

     

    http://labs.adobe.com/downloads/acrobatcleaner.htm

     

    to remove all traces of any versions of Reader.

     

    Then, if you want to reinstall Reader, download its full installer from

     

    http://get.adobe.com/reader/enterprise/

     

    After downloading, restart your computer and run the installer before doing anything else.

     
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  • taroze
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    4. taroze,
    Aug 2, 2012 7:51 PM   in reply to Claudio González
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    I answered the message....I am running Windows XP with service pk 3 and trying to install Adobe Reader X.  The problem is with Windows Installer.  I either get the message that the Installer is "not accessed" or that it is on a "network resource that is unavailable"  Hopefully, this will be a bit more "helpful"

    taroz

     
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  • Claudio González
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    5. Claudio González,
    Aug 2, 2012 8:34 PM   in reply to taroze
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    And what happened when you tried my suggestions?

     
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  • Pat Willener
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    6. Pat Willener,
    Aug 2, 2012 8:56 PM   in reply to taroze
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    taroze wrote:

     

    I answered the message....

    When answering via email, the reply text is sometimes swallowed.  But it seems to have worked this time.

     

    What is the exact message you are getting?

     

    What is your Windows Installer version?  (Check the properties of C:\Windows\system32\msiexec.exe)

     

    Is the Windows Installer service present, and what is its startup type?  (Control Panel | Administrative Tools | Services)

     
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  • Pat Willener
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    7. Pat Willener,
    Aug 2, 2012 9:00 PM   in reply to taroze
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    Sorry, you already gave the error message(s) you are seeing.  The "network resources" message should not occur when you use Claudio's suggestion.

     
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  • taroze
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    8. taroze,
    Aug 2, 2012 9:45 PM   in reply to Claudio González
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    Claudio...I ran the cleaner and the full install for Adobe 10 per your instructions.  When the install gets to the 96% range a message box appears ( just as before) notifying me that the "Installer can not be accessed"  It is not running.  When I try to go to thru the "msconfig" utility to "start" Installer...it will start and then stop immediately.  A new message appears that says this may occur if Windows is operating in "safe mode" or that Installer is not properly installed. I am not in safe mode and have also tried to "system restore"  Nothing I have tried seems to work.  I believe I have removed all Adobe products from the system based on the "add/remove program" screens. Sure I am leaving something out...just what is the question?

     
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  • taroze
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    9. taroze,
    Aug 2, 2012 9:53 PM   in reply to Pat Willener
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    Pat  The Installer version is 4.5.6001.22159.  Windows Installer is present under the "Services" tab and it is a "manual" start up

     
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  • Pat Willener
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    10. Pat Willener,
    Aug 2, 2012 10:36 PM   in reply to taroze
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    That is the latest installer, and "manual" is the correct startup type; it should automatically be started when an installer needs it.

     

    Do you get a similar problem when you install anything else?

     

    You may need to re-register or reinstall the Windows Installer; see http://support.microsoft.com/kb/315346

     

    See also http://support.microsoft.com/kb/315353 if the above does not resolve the problem.

     
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  • taroze
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    11. taroze,
    Aug 3, 2012 2:53 PM   in reply to Pat Willener
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    Yes   it comes up on any install.  I will try the re-install you suggested and let you know.  Thanks to both for the help!

    taroz

     
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  • taroze
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    12. taroze,
    Aug 4, 2012 6:56 AM   in reply to Pat Willener
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    Pat...got it done.    This method is for Windows XP and to Windows Server 2000 only:  Here are the steps.

     

    Re-register the WINDOWS INSTALLER engine

    1.  Click START, click RUN, then type cmd in the dialog, then click Command Prompt.

    2.  At the command prompt, type the following, and then press Enter after each line:

                   

     MSIExec/unregister

     

     
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  • taroze
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    13. taroze,
    Aug 4, 2012 7:06 AM   in reply to Pat Willener
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    Sorry...the last step got deleted:

     

    MSIExec/regserver

     
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  • Pat Willener
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    14. Pat Willener,
    Aug 4, 2012 8:29 PM   in reply to taroze
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    taroze wrote:

     

    Pat...got it done.

    So the installer is working now?

     
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  • taroze
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    15. taroze,
    Aug 4, 2012 10:12 PM   in reply to Pat Willener
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    Yep...took a bit.   This one was frustrating!  Got latest Adobe Reader and Flash downloaded fine.  Thanks for the guidance!

    TAROZ

     
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