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download assistant error

Aug 4, 2012 5:03 AM

i have downloaded the download assistant many times but i always get this message

 

 

please help

525 Views   4 Replies   Latest reply: Jeff A Wright, Aug 4, 2012 1:34 PM
 
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  • s_abbas
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    1. s_abbas,
    Aug 4, 2012 5:04 AM   in reply to s_abbas
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    the message is download error becuase the file is damaged or corrupted

     
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  • Jeff A Wright
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    2. Jeff A Wright,
    Aug 4, 2012 1:12 PM   in reply to s_abbas
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    What type of an Internet connection are you using?  Where are you choosing to download the install files too?

     
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  • jpetteys
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    3. jpetteys,
    Aug 4, 2012 1:31 PM   in reply to s_abbas
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    The same thing is happening to me. It's taken me over 24 hours to download the CS6 Design and Web Premiuim and it's still not finished. I have 5.0mbps internet speed, I've paused it and started it several times, even canceled it completeley and restarted twice. It downloads fora couple hours then gives me that same error message. All 3 times I've downloaded (the first time and then the 2 restarts) I've chosen a different download location and I keep getting the same error message. I'm using a brand new laptop with Windows 7 on it. Any advice would be greatly appreciated!

     
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  • Jeff A Wright
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    4. Jeff A Wright,
    Aug 4, 2012 1:34 PM   in reply to jpetteys
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    You can try initiate a direct download by following the steps listed at http://forums.adobe.com/thread/981369.  It is likely you are facing a transient issue between your location and the Adobe server you are downloading too.  If you still have problems with the direct download option then I would recommend downloading from a different Internet connection.

     
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