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rpercy Calculating status...

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rpercy

Aug 3, 2012 7:05 PM

Tags: #premier_invalid_serial_number

i bought premier elements 10 from best buy and retrieved the sn# from the adobe website but when i enter it i am told the the sn# is invalid

308 Views 4 Replies Latest reply: Steve Grisetti, Aug 4, 2012 7:13 PM

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1. Mylenium,

Aug 3, 2012 10:32 PM in reply to rpercy

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Get in touch with sales support.

Mylenium

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2. Jeff A Wright,

Aug 4, 2012 12:23 PM in reply to Mylenium

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Are you trying to enter your redemption code? You can find more details on how to obtain your serial number at Serial number retrieval process FAQ | Point-of-sale activation products - http://helpx.adobe.com/photoshop-elements/kb/serial-number-retrieval-p rocess-faq.html.

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3. MichaelKazlow,

Aug 4, 2012 4:08 PM in reply to rpercy

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Moved to Premiere Elements

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4. Steve Grisetti,

Aug 4, 2012 7:13 PM in reply to MichaelKazlow

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Have you contacted Adobe Sales?

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