Adobe Community: How to update credit card info

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1. Nancy O.,

Aug 4, 2012 2:08 PM in reply to Adhawks

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Log-in to your Adobe Account.

https://www.adobe.com/account.html

Click on My Information

Nancy O.

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2. John Waller,

Aug 4, 2012 2:13 PM in reply to Nancy O.

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I did that.

Nowhere do I see an option to update credit card details.

The My Information link briefly displays a My Payment Details link while the page is loading but that disappears when the page has fully loaded.

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3. Nancy O.,

Aug 4, 2012 2:45 PM in reply to John Waller

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@John,

A weird glitch. I had no trouble seeing the payment details initially but now I can't see it either.

If I disable CSS, it's there but it's jumbled in with a bunch of other stuff.

Nancy O.

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4. Baz_Let,

Aug 5, 2012 1:44 AM in reply to Nancy O.

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Hi all

I found a link to "Edit billing" by going into My products and services from the main My Adobe page then, when the page finally loaded it showed all my Adobe products I have ever owned.

At the bottom under product subscriptions there should be a Creative Cloud entry with a link to the right that says "Active". When you click it you should be taken to a page that show the subscription in more detail with billing details, along with the Edit Billing link.

I didn't follow this link as I didn't need to change my details and want to potentially mess up my subscription, but I suspect it does what it says on the tin.

Hope this helps

Baz

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5. John Waller,

Aug 5, 2012 2:11 AM in reply to Baz_Let

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Baz_Let wrote:
I found a link to "Edit billing" by going into My products and services from the main My Adobe page then, when the page finally loaded it showed all my Adobe products I have ever owned.

At the bottom under product subscriptions there should be a Creative Cloud entry with a link to the right that says "Active". When you click it you should be taken to a page that show the subscription in more detail with billing details, along with the Edit Billing link.

Yes, same route I eventually found.

Wonder why it has to be this hard though?

Why does Edit Payment Details link disappear on the My Information page?

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6. LuckyLindy,

Oct 9, 2012 6:40 AM in reply to Baz_Let

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This also worked great for me. Thanks.

But most frustrating is that I spent about 20 minutes in Adobe's online support chat client, and on telephone support hold with various memebers of Adobe support (I was directed to call by the chat agent) for a total of close to 40 minutes.

I never even got close to why the 'My Payment Details' comes and goes on page load (yeah, I had that too); but the help desks need to be updated with htis issue and Baz_Let's solution.

You readng this, Adobe?

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7. David__B,

Oct 9, 2012 11:32 AM in reply to LuckyLindy

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Hi LuckyLindy,

I will share this feedback with our developers. Thank you for posting what happened.

-Dave

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How to update credit card info

Oct 12, 2012 1:41 PM

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