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jhzab46
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I'm having a problem installing the inspiration browser

Aug 5, 2012 9:58 AM

When I run Photoshop Elements 10 the screen shows that inspiration browser needs to be updated.  I uninstalled the older veresion, clicked on install.  Then I get a screen that says that Adobe Air is required to be installed "press yes to continue".  When I press "yes" I get a screen titled Adobe Air Installer that says "A download error occured.  Try to download again."  I hit retry and get the same result.

 

I uninstalled Adobe Air.  Made sure that inspiration browser was uninstalled also, rebooted and tried it again.  Same result.  Checked task manager and no Adobe products were running.  Anyone have any suggestions?

 

Here is my system information:

 

Adobe Photoshop Elements Language Version: 10.0.0 (10.0 (20110831.m.17215))
Operating System: Windows Vista 32-bit
Version: 6.0 Service Pack 2
System architecture: Intel CPU Family:6, Model:14, Stepping:12 with MMX, SSE Integer, SSE FP, SSE2
Physical processor count: 2
Processor speed: 1729 MHz
Video Card Vendor: Intel
Video Card Renderer: Intel 945GM
OpenGL Drawing: Disabled.
Video Card: Mobile Intel(R) 945GM Express Chipset Family
Video Mode: 1680 x 1050 x 4294967296 colors
Video Card Driver: igdumd32.dll
Driver Version: 1680 x 1050 x 4294967296 colors
Built-in memory: 2038 MB
Free memory: 698 MB
Memory available to Photoshop: 1632 MB
Memory used by Photoshop: 70 %
Image cache levels: 6
Application folder: C:\Program Files\Adobe\Photoshop Elements 10\
Temporary file path: C:\Users\Jim\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 309.0G, 103.8G free
Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 10\Plug-Ins\
Additional Plug-ins folder: not set

Installed components:
   ACE.dll   ACE 2011/03/29-16:11:44   63.457850   63.457850
   adbeape.dll   Adobe APE 2011/01/17-12:03:36   64.452786   64.452786
   AdobeLinguistic.dll   Adobe Linguisitc Library   4.0.0  
   AdobeOwl.dll   Adobe Owl 2010/05/26-11:26:08   3.1.12   61.432528
   AdobeOwlCanvas.dll   Adobe Owl Canvas   3.0.62   61.2381
   AdobePDFL.dll   PDFL 2011/03/29-16:11:44   63.378681   63.378681
   AdobePIP.dll   Adobe Product Improvement Program   5.0.0.2021  
   AdobeXMP.dll   Adobe XMP Core 2010/10/12-08:45:30   63.139439   63.139439
   AdobeXMPFiles.dll   Adobe XMP Files   5.0   61.134777
   adobe_caps.dll   Adobe CAPS   4,0,42,0  
   Adobe_OOBE_Launcher.dll   Adobe OOBE Launcher   2.2.0.4 (BuildVersion: 2.2; BuildDate: Wed Apr 27 2011 21:49:00)   1.000000
   AGM.dll   AGM 2011/03/29-16:11:44   63.457850   63.457850
   ahclient.dll    AdobeHelp Dynamic Link Library   1,5,0,30  
   aif_core.dll   AIF   1.0   53.352475
   aif_ogl.dll   AIF   1.0   53.352475
   amtlib.dll   AMTLib   4.2.0.4 (BuildVersion: 4.2; BuildDate: Wed Apr 27 2011 21:49:00)   1.000000
   amtservices.dll   AMTServices   4.2.0.4 (BuildVersion: 4.2; BuildDate: Wed Apr 27 2011 21:49:00)   1.000000
   ARE.dll   ARE 2011/03/29-16:11:44   63.457850   63.457850
   asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1  
   AXE8SharedExpat.dll   AXE8SharedExpat   3.3   49.279053
   AXEDOMCore.dll   AXEDOMCore   3.3   49.279053
   AXSLE.dll   AXSLE   3.3   49.279053
   Bib.dll   BIB 2011/03/29-16:11:44   63.457850   63.457850
   BIBUtils.dll   BIBUtils 2011/03/29-16:11:44   63.457850   63.457850
   boost_threads.dll   DVA Product   5.0.0  
   CoolType.dll   CoolType 2011/03/29-16:11:44   63.457850   63.457850
   data_flow.dll   AIF   1.0   53.352475
   dvaadameve.dll   DVA Product   5.0.0  
   dvacore.dll   DVA Product   5.0.0  
   dvaui.dll   DVA Product   5.0.0  
   ems.dll   Elements Organizer   10.0  
   ExtendScript.dll   ExtendScript 2011/02/23-11:12:14   63.373842   63.373842
   FaceDetector.dll   FaceDetector 0000/00/00-00:00:00   2.0.1.1   2.0.1.1
   FileInfo.dll   Adobe XMP FileInfo   5.0   61.134777
   icucnv36.dll   International Components for Unicode 2008/03/20-16:33:10    Build gtlib_1.1 CL#7223  
   icudt36.dll   International Components for Unicode 2008/03/20-16:33:10    Build gtlib_1.1 CL#7223  
   image_flow.dll   AIF   1.0   53.352475
   image_runtime.dll   AIF   1.0   53.352475
   JP2KLib.dll   JP2KLib 2011/03/29-16:11:44   63.196876   63.196876
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
   LogSession.dll   LogSession   2, 0, 1, 11  
   MPS.dll   MPS 2011/05/24-09:45:42   63.464027   63.464027
   MSVCP71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  
   MSVCR71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  
   pdfsettings.dll   Adobe PDFSettings   1.04  
   Photoshop.dll   Adobe Photoshop Elements Editor   10.0  
   platform.DLL   Adobe Help System   1, 0, 0, 1  
   Plugin.dll   Adobe Photoshop Editor   CS4  
   PSArt.dll   Adobe Photoshop Editor   CS4  
   PSViews.dll   Adobe Photoshop Editor   CS4  
   ScCore.dll   ScCore 2011/02/23-11:12:14   63.373842   63.373842
   shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  
   Tbb.dll   Intel(R) Threading Building Blocks for Windows   2, 2, 2009, 1011  
   updaternotifications.dll   Adobe Updater Notifications Library   2.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   2.0.0.15
   WRServices.dll   WRServices Friday May 30 2008 7:18:42   Build 0.7713   0.7713

Installed plug-ins:
   ADM 3.10x21
   ASDStrm 1.03x2
   Accented Edges 10.0 (x101)
   Angled Strokes 10.0 (x101)
   Auto Divide 10.0.0.0 (10.0 (20110831.m.17215))
   Average 11.0 (11.0x001)
   BMP 11.0 (11.0x001)
   Bas Relief 10.0 (x101)
   Camera Raw 6.7
   Chalk & Charcoal 10.0 (x101)
   Charcoal 10.0 (x101)
   Chrome 10.0 (x101)
   Clouds 11.0 (11.0x001)
   Color Halftone 11.0 (11.0x001)
   Color Variations 11.0 (11.0x001)
   Colored Pencil 10.0 (x101)
   CompuServe GIF 11.0 (11.0x001)
   Conditional Mode Change 11.0 (11.0x001)
   Conté Crayon 10.0 (x101)
   Correct Camera Distortion 10.0
   Craquelure 10.0 (x101)
   Crop and Straighten Photos Filter 11.0 (11.0x001)
   Crosshatch 10.0 (x101)
   Crystallize 11.0 (11.0x001)
   Cutout 10.0 (x101)
   Dark Strokes 10.0 (x101)
   De-Interlace 11.0 (11.0x001)
   Difference Clouds 11.0 (11.0x001)
   Diffuse Glow 10.0 (x101)
   Displace 11.0 (11.0x001)
   Dry Brush 10.0 (x101)
   Extrude 11.0 (11.0x001)
   FastCore Routines 11.0 (11.0x001)
   Fibers 11.0 (11.0x001)
   Film Grain 10.0 (x101)
   Filmstrip 11.0 (11.0x001)
   Filter Gallery 10.0 (x101)
   Frame From Video 6.0
   Fresco 10.0 (x101)
   Generic EPS 11.0
   Glass 10.0 (x101)
   Glowing Edges 10.0 (x101)
   Grain 10.0 (x101)
   Graphic Pen 10.0 (x101)
   Halftone Pattern 10.0 (x101)
   Ink Outlines 10.0 (x101)
   Lens Flare 11.0 (11.0x001)
   Lighting Effects 11.0 (11.0x001)
   Liquify 7.0
   MMXCore Routines 11.0 (11.0x001)
   Magic Extractor 11.0 (11.0x001)
   Matlab Operation 11.0 (11.0x001)
   Mezzotint 11.0 (11.0x001)
   Mosaic Tiles 10.0 (x101)
   Multiprocessor Support 11.0 (11.0x001)
   NTSC Colors 11.0 (11.0x001)
   Neon Glow 10.0 (x101)
   Note Paper 10.0 (x101)
   Ocean Ripple 10.0 (x101)
   OnEdge 1, 0, 0, 1
   PCX 11.0 (11.0x001)
   PNG 11.0 (11.0x001)
   PNG Icons 1.22x1
   Paint Daubs 10.0 (x101)
   Palette Knife 10.0 (x101)
   Patchwork 10.0 (x101)
   Photocopy 10.0 (x101)
   PhotomergeUI 11.0 (11.0x001)
   Picture Package Filter 11.0 (11.0x001)
   Pinch 11.0 (11.0x001)
   Pixar 11.0 (11.0x001)
   Plaster 10.0 (x101)
   Plastic Wrap 10.0 (x101)
   Pointillize 11.0 (11.0x001)
   Polar Coordinates 11.0 (11.0x001)
   Poster Edges 10.0 (x101)
   Radial Blur 11.0 (11.0x001)
   Read Watermark 3.0
   Reticulation 10.0 (x101)
   Ripple 11.0 (11.0x001)
   Rough Pastels 10.0 (x101)
   Save for Web 3.0
   ScriptingSupport 11.0
   Shear 11.0 (11.0x001)
   Smart Blur 11.0 (11.0x001)
   Smudge Stick 10.0 (x101)
   Solarize 11.0 (11.0x001)
   Spatter 10.0 (x101)
   Spherize 11.0 (11.0x001)
   Sponge 10.0 (x101)
   Sprayed Strokes 10.0 (x101)
   Stained Glass 10.0 (x101)
   Stamp 10.0 (x101)
   Straighten Image 11.0 (11.0x001)
   Straighten and Crop Image 11.0 (11.0x001)
   Sumi-e 10.0 (x101)
   Targa 11.0 (11.0x001)
   Texture Fill 11.0 (11.0x001)
   TextureSelect 10.0 (10.0x001)
   Texturizer 10.0 (x101)
   Tiles 11.0 (11.0x001)
   Torn Edges 10.0 (x101)
   Twirl 11.0 (11.0x001)
   Underpainting 10.0 (x101)
   WIA Support 11.0 (11.0x001)
   Water Paper 10.0 (x101)
   Watercolor 10.0 (x101)
   Wave 11.0 (11.0x001)
   Wind 11.0 (11.0x001)
   Wireless Bitmap 11.0 (11.0x001)
   ZigZag 11.0 (11.0x001)
Plug-ins that failed to load: NONE

Installed TWAIN devices: NONE

 
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