My PSE/PRE9 was working at one time. When I clicked on the icon it failed to open the program. I tried to uninstall the program it it also failed. I spent slot of time going over what others had to say about the solution and have tried all but reinstalling win 7 and downloading all my software which I really do not want to do.

This happen in May 2012 and I was getting ready to move to another state so I let it be until I was settled in to my new home.

I again went through all the steps provided on the forums and what others have tried and still cannot get it to install.

It get to the end of the installation and it sits there for a while and then says that the wizard was interrupted, please try again another time.

I did get one log file that I would like to post.

See below;

[    5152] Fri Aug 03 17:30:09 2012  INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
[    5152] Fri Aug 03 17:30:09 2012 ERROR
Deployment file does not exist: C:\Program Files (x86)\Common Files\Adobe\Elements9STIForPRE\ElementsSTIInstaller.remove.xml
Failed to load deployment File
[    5152] Fri Aug 03 17:30:09 2012  INFO
Create Required Folders
:: END TIMER :: [Total Timer] took 1.96594 miliseconds (0.00196594 seconds)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s), 0 warning(s)
ERROR: Deployment file does not exist: C:\Program Files (x86)\Common Files\Adobe\Elements9STIForPRE\ElementsSTIInstaller.remove.xml
ERROR: Failed to load deployment File

Search the same string above to find when the error occured.
---------------------------------------------------------------------- ---------------
Exit Code: 16 - Failed to load deployment file

Thanks,

Larry

Already used the ASA and no issues reported.

Ken,

I have tried those steps before, but I will go through it again. I cannot install either program PSE/PRE.