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Adobe Download Assistant error 107 help

Feb 7, 2012 4:57 AM

Hi, I've spent the last few hours attempting to download AE trial but to no avail. The download assistant keeps bringing up error 107, I've sompleted solution one and restarted it several times, I've cleared cookies, I moved the location to the desktop instead of Program Files (even though I have admin rights) but it still brings up the error message. Can anybody help? I'm using Windows 7.

Thank you, any help would be greatly appreciated

41550 Views 23 Replies Latest reply: LG alien technology :P, Aug 11, 2012 8:02 AM

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1. Jeff A Wright,

Feb 7, 2012 11:17 AM in reply to hawa_h

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Hawa_haq I would recommend completing solution 1 listed in Troubleshoot Adobe Download Assistant. You have done part of the step but there is still the need to delete ADA local store folder.

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2. hawa_h,

Feb 7, 2012 3:18 PM in reply to Jeff A Wright

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Hi Jeff
Thanks for answering.
I've actually done that twice and accepted the licenece agreement again. Still no download...

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3. Jeff A Wright,

Feb 7, 2012 3:27 PM in reply to hawa_h

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What type of network are you using? Do you have a software firewall installed which might be causing problems with the Adobe Download Assistant communicating with the Internet?

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4. hawa_h,

Feb 7, 2012 3:33 PM in reply to Jeff A Wright

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I'm not really sure...don't deal with the tech side of it I'm afraid...I have a firewall that I'm unable to disable. Thanks for your help though

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5. Jeff A Wright,

Feb 7, 2012 3:40 PM in reply to hawa_h

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Ok you may want to inquire with your IT department? Perhaps they can either download the software or relax the restrictions on your access?

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6. thercyocavalcanti,

May 10, 2012 5:21 PM in reply to hawa_h

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hey, your windows need be 64 bits..

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7. Vikrant Rai,

Jun 4, 2012 3:11 AM in reply to thercyocavalcanti

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If you're downloading Adobe After Effects or Premiere Pro on a Windows computer, you'll require a 64-bit version of Windows. If you're trying to download these software on a 32-bit system, Adobe Download Assistant will display an error.

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8. LG alien technology :P,

Jun 16, 2012 8:49 AM in reply to hawa_h

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then how can i download it ?!
i have windows 7 32-bit ! it seems that what you say is right .. because i tried to download other trails and it worked but after effects didnt.
is there another way to download it ?

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9. Vikrant Rai,

Jun 20, 2012 8:48 AM in reply to LG alien technology :P

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You won't be able to run it on a 32-bit machine anyway? So if you're planning to install it on a 64-bit machine, you might as well download it on that machine itself.

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10. jl200,

Aug 3, 2012 10:10 PM in reply to hawa_h

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I have the same problem with Elements 10, Perhaps there is a real problem with the download assistant

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11. LG alien technology :P,

Aug 4, 2012 5:28 AM in reply to jl200

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actually i solved the problem .. i downloaded the CS4 - it doesnt require 64-bit OS
so try the same thing with Elements , download older version ...

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12. jl200,

Aug 4, 2012 11:57 PM in reply to LG alien technology :P

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Seemed like a good idea and glad it worked for you but the problem seems to start and finish with the Download Assistant. It freezes. I have done everything I can think of. Turned off the firewall, used 3 different browsers, tried earlier versions (2) and am now reduced to swearing at the machine but it does not seem to care. I think I will just forget it and look for another programme.

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13. Jeff A Wright,

Aug 5, 2012 12:39 PM in reply to jl200

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jl200 what type of Internet connection are you utilizing? With all the steps you have tried I would recommend using a different Internet connection to see if you have more success.

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14. jl200,

Aug 5, 2012 3:55 PM in reply to Jeff A Wright

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Google Chrome, Firefox, Explorer 8. What else?

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15. LG alien technology :P,

Aug 6, 2012 5:22 AM in reply to jl200

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idk , just read about it and search in google maybe you will find something that will help you.
p.s. : i think he mean with the internet connection type is wireless connection or lan ...

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16. jl200,

Aug 6, 2012 5:53 AM in reply to LG alien technology :P

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What difference does wireless or lan make?

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17. Vikrant Rai,

Aug 6, 2012 6:03 AM in reply to jl200

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@jl200,
What software are you trying to download?
Error 107 indicates that your the Download Assistant is unable to communicate with Adobe.com
Have you had a look at the following document? See Solution 1, which normally resolves error 107. http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assista nt.html#main_Solution_1

If this does not help, could you also tell us some more details about your computer and network. Windows or Mac? Do you connect to the internet via a proxy server or a software/hardware firewall?

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18. Jeff A Wright,

Aug 6, 2012 10:02 AM in reply to Vikrant Rai

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jl200 actually I was referring to Internet provider. Considering the issues occur in both the Adobe Download Assistant and with direct downloads.

You can try a wired connection but it is likely you would notice if you were having difficulties with your wireless connection. Whereas issues downloading via your Internet provider may only be apparent when downloading large files.

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19. jl200,

Aug 6, 2012 4:57 PM in reply to Vikrant Rai

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I am using widows 7 and use a wireless connection. I have pretty much tried all the things in the trouble shooter

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20. jl200,

Aug 6, 2012 5:04 PM in reply to Vikrant Rai

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Forgot to say I am trying to download Photoshop Elements. I have downloaded things before without any trouble.

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21. jl200,

Aug 6, 2012 11:29 PM in reply to Jeff A Wright

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I see. Well I use Bigpond. I think it is too hard. So thanks for all the advice everyone. I will just forget it.

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22. AygoAdobe,

Aug 11, 2012 7:55 AM in reply to hawa_h

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I have the same problem when I tried to download After Effects CS6.
It's so repetitive.
Who's going to help me?

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23. LG alien technology :P,

Aug 11, 2012 8:02 AM in reply to AygoAdobe

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it won't work you must have 64-bit OS or it won't download .. i just downloaded CS4 and it worked , there's no way else

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