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magalia530
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Tags Disappeared

Aug 5, 2012 11:39 AM

I installed ACDSee on my system and my tags for Photoshop Elements 10 disappeared.  How do I get them back?

Magalia530

571 Views   13 Replies   Latest reply: magalia530, Aug 5, 2012 4:37 PM
 
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  • 99jon
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    Jan 6, 2010
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    1. 99jon,
    Aug 5, 2012 11:43 AM   in reply to magalia530
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    Click the Organizer menu

    Window à Show Task Pane

     
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  • magalia530
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    2. magalia530,
    Aug 5, 2012 12:34 PM   in reply to 99jon
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    It shows hide Task Pane, clicking on it says show task pane, but tags didn't come back on the pictures.  Some of the tags are there but no association with the pictures.  Any other ideas?

     
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  • 99jon
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    3. 99jon,
    Aug 5, 2012 12:54 PM   in reply to magalia530
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    Push the slider to the right to increase the size of the thumbnails, also make sure when you click the view menu, that details is checked.

     
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  • magalia530
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    4. magalia530,
    Aug 5, 2012 1:29 PM   in reply to 99jon
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    Done, but the tags still aren't on the pictures as they were before I installed ACDSee.  It came with Print Shop and I really wish I hadn't installed it!

     
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  • 99jon
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    Jan 6, 2010
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    5. 99jon,
    Aug 5, 2012 1:49 PM   in reply to magalia530
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    Go to:

    File >> Catalog

    Highlight your catalog in the bottom box and click the repair button. If there is nothing to repair click Repair Anyway. Then repeat and click the Optimize button.

     

     

     
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  • magalia530
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    6. magalia530,
    Aug 5, 2012 2:03 PM   in reply to magalia530
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    I repaired and optimized the catalog and the pics still don't have their tags!  Bummer

     
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  • 99jon
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    Jan 6, 2010
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    7. 99jon,
    Aug 5, 2012 2:05 PM   in reply to magalia530
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    What happems when you type a tag into the search box?

     
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  • magalia530
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    8. magalia530,
    Aug 5, 2012 2:26 PM   in reply to magalia530
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    Some of the pictures come up tagged, others don't - it says no media match........

     
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  • 99jon
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    Jan 6, 2010
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    9. 99jon,
    Aug 5, 2012 2:28 PM   in reply to magalia530
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    Are you by any chance using Folder Location view. You need to be in thumbnail view to search the entire catalog for keywords. You can change your view by clicking the display button near the top right of Organizer.

     

     

     
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  • magalia530
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    10. magalia530,
    Aug 5, 2012 3:01 PM   in reply to magalia530
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    No, I am using thumbnail view.

     
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  • photodrawken
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    11. photodrawken,
    Aug 5, 2012 3:36 PM   in reply to magalia530
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    Try restoring a previous version of your catalog file:

     

    1. In Organizer, use Help...System Info and make a note of the location of your catalog.
    2. Close PSE.
    3. Open Task Manager, and on its "Processes" tab, kill any running Adobe or PhotoshopElements processes.
    4. In Windows Explorer, browse to that catalog directory.
    5. Right-click on the "catalog.pse10db" file and choose "Properties".
    6. Click on the "Previous Versions" tab, and select a version that predates your installation of ACDSee.
    7. Hit the "Restore" buttton.
    8. Reboot and see if your tags are back.

     

    Ken

     
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  • magalia530
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    12. magalia530,
    Aug 5, 2012 4:10 PM   in reply to photodrawken
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    Unfortunately, there were no previous versions to restore.  Restore points were disabled.

     
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  • magalia530
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    13. magalia530,
    Aug 5, 2012 4:37 PM   in reply to photodrawken
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    After closing PE and adobe processes, now the program won't run at all

     
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